Problem: You are using WPML to translate articles on your website and have switched to the Pay-as-you-go plan. After reaching the €100 limit, the translation stops, and you receive an 'Insufficient funds' message. Solution: If you're experiencing this issue, it's important to understand that there are two safety limits in place when using the Pay-as-you-go plan. These limits are set at $100 and $4,000 to prevent accidental overspending and protect against fraud. Once you reach the first limit of $100, you will be prompted to make a payment before you can continue translating. The amount you pay will then be deducted from your monthly invoice. To check for any open amounts and make a payment, please visit your WPML account.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
The client needed editors on their WordPress site to be able to translate their own posts and edit the translations of any other posts using WPML. The editors were encountering a pop-up indicating that they didn't have the necessary permissions to use WPML on posts they initiate.
Solution:
We recommended that the client should assign the editor as both a Translation Manager and Translator under WPML>>Translation Management>>Translator tab. This setup would allow the editor to translate their posts and manage translations of posts initiated by others.
For detailed guidance on setting up and understanding the capabilities of different WPML roles, we advised checking the following documentation:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where some elements in the WordPress admin area are displayed in Serbian instead of English, despite the user's language being set to English. Solution: 1) We recommend checking if the issue persists in a minimal environment. Please follow these steps: - Deactivate all plugins except for WPML CMS and String Translation. - Switch to a default WordPress theme, such as Twenty Twenty-One. - If the issue resolves, reactivate the plugins one by one to identify the one causing the issue. Please ensure to back up your database before performing these tests. 2) After the above test, the problem was caused by the "WP Data Access Premium" plugin.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client needed to synchronize products between Dutch and German versions on their website, using the same SKU for each product. They encountered issues where the German version of a page was not displaying correctly, even though it was published. Solution: We advised the client to use the WPML export and import tool to link translations together, which can be found here: WPML Export and Import documentation. Additionally, for the issue with the German page not displaying, it was discovered that the page was still in drafts, and we recommended publishing it through the language switcher on the admin bar. For the broader issue of synchronizing products, we suggested exporting all feeds and merging them into a single CSV file for each language. This approach allows for the use of the 'Automatic Record Matching to Translate' feature during the import process. We recommended testing this solution on a sandbox site to ensure the correct setup of the 'import template'.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues at WPML Known Issues and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML Support Forum.
Problem: The client updated to RankMath Pro and noticed that in RankMath Analytics, the Keywords tab only shows keywords for the Dutch version of the site and not for the German and English versions. Solution: We explained that this behavior is expected because the section displays keywords based on popularity, regardless of the keyword language or the destination URL. All data comes from the same Google Search Console tag, tracked under a single website property. To find keywords for specific language versions, use the "Search Post URL" bar at the top and paste the URL of the desired language version. Additionally, it's important to understand that Google customizes search results based on factors like browser language and search history, which can affect which keywords and pages appear in searches.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
