adrienM-10

Problem:
If you're using WPML with Bold Builder and encountering issues where custom element translations made directly on Pages are erased when using the WPML translation editor, this might be due to the elements not being registered as translatable.
Solution:
First, ensure that the custom elements are registered in WPML to be translatable. You can do this by adding the necessary XML configuration in WPML-> Settings-> XML Configuration. Here is an example of how to register a custom element:

<wpml-config><br />    <shortcodes><br />        <shortcode><br />            <tag>bt_bb_headline</tag><br />            <attributes><br />                <attribute encoding="allow_html_tags">headline</attribute><br />                <attribute encoding="allow_html_tags">subheadline</attribute><br />            </attributes><br />        </shortcode><br />    </shortcodes><br /></wpml-config>

For more details on registering page builder elements, check this guide: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/
Additionally, if you notice that certain elements like button texts disappear from the editor, it might be due to incorrect tags in the plugin's XML configuration. For instance, replacing

<tag>bt_text</tag>

with

<tag>bt_bb_text</tag>

in the plugin's XML file can resolve this issue.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at https://wpml.org/forums/forum/english-support/.