Problem: The client is using Elementor with JetEngine custom fields and has a bilingual website with English as the main language. They noticed that custom fields are not being copied to the Spanish version of the site, as shown in the provided screenshot.
Solution: We recommend checking the documentation provided by JetEngine, particularly the section titled "2. How to Translate Meta Boxes & Meta Fields". It's possible that the custom fields are set to "Don't translate" and need to be changed to "copy" if the intention is to copy them, or to "translate" if they need to be translated. Here is the link to the JetEngine documentation: JetEngine multilingual website guide.
Additionally, we have helpful documentation on our site about translating custom fields, which can be found here: Translating custom fields with WPML.
If this solution doesn't seem relevant to your situation, please feel free to open a new support ticket in our support forum.
Problem: The client is planning to use auto translation credits on a development website and then make it live. They are concerned whether the translated content and remaining credits will persist after the site goes live. Additionally, they encountered an issue where custom fields created with JetEngine and Elementor are not being copied to the Spanish translation. Solution: We assured the client that after using the auto translation credits, the translations are saved in the database. As long as there are no changes to the database, the translations and remaining credits will remain intact when the site goes live. It's important to ensure that the same automatic translation account is used on the new site. We provided a link to the documentation on how to manage translation credits: How to Assign Automatic Translation Credits to Your Sites.
If this solution does not seem relevant, or if you encounter other issues, please do not hesitate to open a new support ticket with us here.
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