Problem: The client was unable to open the page editor due to a critical error. Disabling the WPML plugin allowed the editor to open. When translating with WPML, the client received a 100% and Translation completed message, but the translation list showed the status as in progress. Changing text did not resolve the issue. Solution: First, we suggested the client to cancel stuck jobs by navigating to WPML > Support > Troubleshooting and clicking on 'Cancel Automatic Jobs in Progress'. Secondly, we proposed two potential solutions: 1. We theorized that the issue might be due to the PHP version 8.1.22-he.0 not being fully compatible with WordPress, as detailed here: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/. We recommended temporarily switching back to PHP version 7.4 to see if the issue persists. 2. As a workaround, we suggested cloning the page and opening it with the WordPress editor, which could resolve a potential corrupted file issue in the database. The client could then set the cloned page as the homepage and retranslate it from scratch.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket with us for further assistance.
