The client is experiencing issues with WPML where the URL structure is not maintained when changing the language of a page. Despite settings under 'translated document options' to 'Copy from original language if translation language uses encoded URLs', URLs are still changing in languages other than German and Spanish.
Solution:
We recommend the following steps to address this issue:
1) Ensure a full site backup before making any changes. 2) Follow the workaround suggested in this support forum post. 3) Test by creating a simple page, such as 'https://YourSite.com/dynamics-business', and translate it to Italian to check if the URL structure is maintained as 'https://YourSite.com/it/dynamics-business'. 4) Verify that all synchronization options under WPML>>Settings>>Posts and pages synchronization are selected and save the settings. Update the original language page and its translations to see if the issue persists.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket.
Problem: If you're experiencing an issue where you see a notification stating that you don't have enough credits for auto translation despite having enabled pay as you go, it might be due to reaching your credit limit. Solution: First, check if you have reached your translation credit limit by navigating to WPML -> Translation Management -> Tools. Here, you can adjust the limit. If prompted, follow the steps to pay for the safety limit and update your settings. Alternatively, try manually triggering the translation for a specific page to see if the issue persists: 1. Go to Pages and select the page you want to translate. 2. Click the translation icon next to the language you're translating into. 3. Translate a few sentences to trigger the system. 4. If a message about insufficient credits appears, click on it. This should direct you to a page where you can pay the $100 safety limit and secure additional credits.
If these steps do not resolve your issue or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum.
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