Problem: The client has completed translations for pages using the translation editor, and these are registered as completed in the Translations panel. However, the translations are not displaying on the frontend. The client recently switched from using Bakery builder to Elementor Pro and updated to the Hello Elementor child theme. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit the page in the default language. 2. Add "V2" to the title and update the page. 3. Delete the "V2" from the title and update the page again. 4. Update the page's translation. After completing these steps, please check if the translated page is now visible on the frontend.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client experienced an issue where the site's text became unreadable with scrambled letters and charset changes after deleting previous administrators and transferring their settings. The issue was accompanied by PHP errors related to charset support in the console. Solution: We suggested checking if the problem persists when WPML is deactivated to determine if it's related to WPML or a broader database configuration issue. Additionally, we recommended changing the character encoding and collation of the database tables. Here are the steps we advised: 1. Temporarily deactivate WPML to see if the issue still occurs. 2. Follow the documentation to change the character encoding and collation of your database tables: https://wpml.org/faq/texts-showing-as/ If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your current setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
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