Problem: The client is experiencing a critical error when trying to activate the WPML Multilingual CMS plugin on their WordPress site, causing the site to crash. Additionally, there is an issue with duplicate plugin versions appearing on the plugin page. Solution: We recommended the client to search for similar issues and solutions on our forums using a custom search URL: here. For the issue of duplicate plugin versions, we advised the client to open a new support ticket as per our support policy of handling one issue per ticket. Regarding the concern about needing to re-translate content after reinstalling the plugin, we assured the client that translations are saved in the database and will not be lost.
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
