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Problem:
The client requested a refund for their WPML subscription as the service has not been used for over a year, yet the payment was automatically renewed.
Solution:
If you're experiencing a similar issue with an automatic renewal of your WPML subscription and wish to request a refund, we recommend visiting this page to proceed with your refund request. Please note that our technical support team does not handle refund requests.

Keep in mind that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.