Problem: The client was unable to view their invoices in the WPML / Translation Management / Tools / Invoice section, as the page was displaying a blank screen. Despite updating themes and plugins, deactivating all plugins except WPML, switching to a default WordPress theme, and confirming that WPML domains were not blocked by their hosting provider, the issue persisted. The client also noted that the 'search past invoices' dropdown was missing from their account panel.
Solution: We initially suggested checking an existing support ticket for a potential solution and confirmed that invoices should be automatically sent via email. When the issue seemed to be related to a theme or plugin incompatibility, we offered to send the invoice directly via email and did so. We also offered to investigate further by requesting temporary access to the client's site. However, before we could proceed, the client informed us that after migrating their site to a server located in Europe, the invoice page was accessible again, suggesting that the issue may have been related to server settings on the original US server.
If you're experiencing a similar issue, we recommend checking for any existing solutions in our support forum and ensuring that your themes and plugins are up to date. If the problem persists, please don't hesitate to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Keep in mind that the solution provided here might be irrelevant due to being outdated or not applicable to your case. If you need further assistance, please contact us in the WPML support forum.
