Problem: The client purchased 40K credits via PayPal, but the credits did not appear in their account. Solution: We verified and confirmed that the credits were successfully added to the client's account. We asked the client to check and confirm if their account balance is now displaying correctly.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
