Problem: The client was unable to validate a URL linked to a phone number in the English translation of a page. Solution: We recommended the following steps: 1. Edit the translation using our translation editor. 2. Click on the 'Settings' icon at the top right corner and switch to the old editor version. 3. Complete the translation to 100% and save it. 4. Edit the translation again to reactivate the new editor (turn off the option you had activated in 'Settings').
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are using the automatic process to translate your website and encounter issues with the translation of layout sections, specifically the portfolio archive. The layout section translates well, but when switching languages, it indicates that 'No custom templates have been created yet.' Additionally, you cannot use the '+' sign to manually add translations in the backend editor. Solution: We recommend the following steps to resolve the issue: 1. Delete the current layout. 2. Switch to all languages from the top-bar. 3. Create a new layout. 4. Under conditions, select categories from all languages. 5. Save the layout order. For more detailed guidance, refer to the documentation on translating Avada layout sections, which advises setting all conditions in all languages.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
