Problem: The client is using JavaScripts to display pricing tables in different languages (English, Portuguese, Spanish) via shortcodes managed by the WPCode plugin. Despite following the documentation on making shortcodes translatable, the Advanced Translation Editor (ATE) does not recognize these shortcodes for translation. Solution: We recommend creating separate snippets for each language and adding the ID of the English snippet to the original page. Then, use the ATE search bar to find the ID of the original shortcode. Once located, you can translate the pages by searching for the ID of the English snippet and adding the ID of each translated snippet in their respective language. This method should allow the ATE to properly load data from the specific snippets. For further details, you can refer to this video demonstration: https://www.loom.com/share/14acd0e747a5449caff7d84915c86344.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for personalized assistance.
