Problem: You are trying to translate the homepage using the Advanced Translation Editor and notice unrelated text appearing, including dummy content.
Solution: This issue is related to the Bricks builder where orphaned content may not be deleted properly. We recommend checking the following documentation on known issues with Bricks builder regarding orphaned elements: Bricks Builder Known Issues. This problem is expected to be resolved in the next release of the builder.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client needs help customizing the WPML language switcher dropdown to match a specific style shown in an example image, but only found a troubleshooting guide and not a tutorial. Solution: We recommend following these steps to customize your WPML language switcher dropdown: 1. Navigate to WPML >> Languages >> Menu Language Switcher. 2. Edit the language switcher settings to choose a similar option as shown in the example. 3. To achieve the same arrow and border style, copy the CSS from the Twenty Sixteen theme. For more detailed guidance on styling issues, please refer to our documentation: How to fix styling and CSS issues for the language switchers.
If this solution does not fully resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to create a staging website using WPvivid and encountered an issue where WPML was not activated on the staging site. They were concerned about how the choice between 'This is only a copy' and 'I changed the address of the site to this new one' would affect the WPML license on the live site. Solution: We advised the client to re-register WPML after every website migration or domain change. Here are the steps to follow: 1. Visit https://wpml.org/de/account/websites/ 2. If the site URL is already registered, delete it from the list. 3. Enter the site URL again to create a new site key. 4. Click on "Show key" and copy it. 5. Enter the key under Plugins > Install > Commercial (tab) to re-register WPML. If WPML is still registered, de-register it first. If you do not register WPML with a valid site key, you might not be able to use the Advanced Translation Editor and will not receive automatic updates. Your Multilingual CMS account allows you to register 3 production sites and 9 development sites. Please read this guide for more details: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-are-production-and-development-websites
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is attempting to create a staging site for a multi-lingual website using WPML with the WPvivid backup plugin. However, they encountered an issue where WPML was not activated on the staging site created with WPvivid Pro version, although it worked with the free version. Solution: We have escalated the issue to our compatibility team to discuss with the plugin author about the compatibility of the WPvivid Pro version with WPML. In the meantime, we recommend using the free version of WPvivid for creating the staging site. Please keep an eye on the related compatibility page for any updates: https://wpml.org/plugin/wpvivid-backup-plugin/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
The client installed WordPress in German (Sie) and then WPML, which switched to German (Du). In the meta tags, 'german-formal' appears, which the client believes is not good for SEO. They need to tag the website as being in German while using formal German with WPML.
Solution:
We recommend adding a function to the theme's child functions.php file to modify the HTML language attribute for German. Here is the code you should use:
add_filter('language_attributes', 'modify_language_attributes_for_german');
function modify_language_attributes_for_german($lang) {
// Check if the current language is German
$my_current_lang = apply_filters( 'wpml_current_language', NULL );
if ($my_current_lang === 'de') {
// Replace the language code for German
return 'lang="de-DE"';
}
return $lang; // Keep default language attributes for other languages
}
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
