Problem: The client reported several issues with their multilingual website: 1) The 'Skin Handle' dropdown on the Chinese Traditional page was still displaying in Chinese. 2) When sharing the English interface URL on WhatsApp, it displayed a Chinese snippet. 3) On the checkout page, the product descriptions and payment options (Direct Bank Transfer/FPS) were still in English on the Chinese interface. Solution: We updated the 'WooCommerce Multilingual & Multicurrency' plugin to address these issues. We recommend you check if the updates have resolved the problems on your site. If you're experiencing similar issues, we suggest updating your 'WooCommerce Multilingual & Multicurrency' plugin and verifying that all settings are correctly configured for each language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported issues with untranslated content on their multilingual website. Specifically, the 'Skin Handle' dropdown was still in Chinese on the Chinese Traditional page, English interface URL snippets appeared in Chinese on WhatsApp, and certain elements on the Checkout page (product names and payment options) were not translated. Solution: We recommended the client to use the WPML String Translation to search for and translate the strings that were not appearing in the correct language. For detailed guidance, we suggested visiting the WPML String Translation documentation.
If this solution does not resolve the issue or seems outdated, we advise opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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