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Problem:
You are experiencing difficulties translating certain elements on your website, specifically text coming from the Customizer.
Solution:
We recommend that you go to WPML > String Translation to translate these elements. Try searching for parts of the text block in the text search field at WPML > String Translation. This approach also applies to translating banners. If you do not find the strings you are looking for, please follow our guide on Finding Strings that Don't Appear on the String Translation Page.
If you still need assistance with locating the strings, consider opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please visit our support forum at WPML Support Forum.