Problem: The client is unable to save new settings permanently in WPML. After refreshing the browser page, old settings reappear instead of the newly saved settings. Solution: If you're experiencing this issue, we recommend clearing the caches on your site and server first. If the problem persists, try disabling all plugins except for WPML, String Translation, and Elementor to check for a plugin conflict. Reactivate the plugins one by one, saving the WPML settings after each to identify the problematic plugin.
For issues related to media settings not saving, understand that options like Duplicate existing media for translated content and Duplicate the featured images for translated content are not permanent settings but troubleshooting tools. Changes made under "How to handle media for new content:" in the Media Translation settings will be saved permanently.
To translate image meta information, enable "Translate media library texts with posts" under WPML > Settings → Media Translation. Ensure the "Duplicate" option in Media Translation settings is enabled for the image data to be available in the Advanced Translation Editor.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are unsure about the functionality of the Duplicate options in WPML's Media Translation. Solution: The 'Duplicate' option in WPML means that WPML will create a separate database entry for each image in each language. This results in one entry inside the media library for the media in each language, while using the same source file across all languages. For more detailed information on how to manage media translations, we recommend checking the WPML Media Translation documentation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: You are experiencing an issue where the Advanced Translation Editor (ATE) displays 9 images for translation, but only 5 images are visible on the frontend page. Solution: This discrepancy may occur if media was previously part of the content and then removed. To address this, follow these steps: 1. Navigate to your media library, switch to list view, and detach the media files from the content. This action will not remove the images from the content. 2. Go to WPML > Settings > Media Translation and uncheck the option "Translate media library texts with posts". This should resolve the issue temporarily. 3. For translating meta information, you can use WPML > Media Translation or directly inside the media library by changing the admin language in the top admin bar.
If this solution does not fully resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues where you are asked to translate from French to French instead of from English to French. Additionally, you notice duplicate translations of image text in the translation editor. Solution: 1. If you are not using the Media Translation plugin, we recommend removing it from your plugins list. This action might require cleaning the media translations from the database. 2. Alternatively, disable the Media Text translation in the Advanced Translation Editor (ATE) and use Media Translation only for necessary cases. 3. To remove duplicate translations, follow these steps: - Search for the English title of the image in the Media Library. - Identify duplicates of the same image. - Keep the Media Library tab open, and open the concerned page with Elementor to check the date and file name of the image currently in use. - Return to the Media Library and delete all files that do not match the details on Elementor. - Make a small edit to the page, save, and update the translation.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing incorrect image text translations within the WPML editor. Solution: We identified a possible cause related to media files with similar filenames. For more details, see the errata page: Media Translation Issue with Images Having Similar Filenames. We applied a workaround by navigating to WPML > Settings > Media Translation > How to handle media library texts and disabling the option 'Translate media library texts with posts'. We then initiated a re-sync of the media library by clicking the 'Start' button. We recommend testing this solution on your staging site to confirm if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket at WPML Support Forum for further assistance.
Problem: The client was unable to see the translated focus keyphrases from Yoast SEO in the translation editor without manually searching for them. Solution: We recommended the following steps: 1. Navigate to WPML > Settings > Custom XML Configuration. 2. Add the following XML configuration:
3. Refresh the translation job by making a small edit to the original post or page. After these steps, the focus keyphrases should appear in the translation editor.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: Client was trying to finish translating an English page into French but encounter unexpected French text in the on the English side, in Advanced Translation Editor. Despite clearing caches and updating translations, the issue persisted.
Solution: We discovered that the problem was due to a conflicting database entry where an image had incorrect alt-text assigned in the default language. Here's how we resolved it: 1. Identified the problematic image in the database and removed the incorrect meta entry. 2. Accessed WPML -> Media Translation and correctly translated the image's "Alt text" ensuring both languages had the appropriate text. 3. Made a minor edit to the page content, saved, and updated the translation to reflect these changes in the Advanced Translation Editor (ATE).
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to translate multiple slugs on their website despite having the correct settings enabled. They are experiencing an issue where only one slug is available for translation instead of five, as seen on the original English page. Solution: We confirmed that the slug translation is functioning correctly for the page the client mentioned. If the client wishes to change the translated slug, they can simply click on it to modify it. Additionally, if the client uses absolute URLs, WPML should automatically recognize and translate these URLs. However, for relative URLs, WPML might not detect them as internal URLs. In such cases, the client needs to manually search for these URLs or they will appear in the Advanced Translation Editor for translation. For more details on how to search for a URL, please visit: https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: If you're experiencing issues with copying and pasting translated text, where the right-click doesn't work after entering a word, this be due to our spellchecker/dictionary not being applied yet. Solution: We have identified that this issue occurs because the browser context menu is replaced with our spellchecker/dictionary. To work around this, you can enter a space after the word, which should make the browser mark the word with an underlined red color and load our own context menu. Alternatively, we recommend using keyboard shortcuts for copying and pasting.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are unable to see and translate the image ALT, Name, and Description from within the WPML advanced editor, despite having addressed this issue previously. Solution: This issue arises because the search function in the WPML advanced editor only locates content within the included text, not based on attributes like ALT, Name, or Description of images. To resolve this, we recommend checking our documentation on how to properly configure and use the advanced editor for translating image metadata. Additionally, ensure that you have the latest versions of WPML and other related plugins installed.
If this solution does not apply to your case, or if it seems outdated, please visit our known issues page and verify the version of the permanent fix. If issues persist, we highly recommend opening a new support ticket with us for further assistance. You can do so at our support forum.
