Problem: The client was unable to access the Translation Tools tab in the WPML plugin to retrieve the migration code for a staging site. This issue was compounded by a connection error message advising to check the internet connection.
Solution: 1. Ensure that the WPML plugin is properly registered: - Visit https://wpml.org/account/websites/ - Delete the existing site URL if already registered and re-enter it to generate a new site key. - Copy the new key and enter it under Plugins > Install > Commercial to re-register WPML.
2. Enable the Advanced Translation Editor: - Go to WPML > Settings and select "Advanced Translation Editor". - Fill out the necessary settings in WPML > Settings > AI Translation, including context, target audience, and post-translation actions. - Complete the Setup Wizard in WooCommerce > WPML Multilingual & Multicurrency for WooCommerce.
3. If issues persist, particularly with accessing the Translation Tools tab, check for conflicts with other plugins or themes, particularly those that might affect JavaScript operations or the WP REST API. Disabling conflicting plugins or switching to a parent theme may resolve the issue.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
