|
|
https://www.elitediffusion.com
Iniziato da: vettuG
in: Assistance en français
Soluzione rapida disponibile
Problème :
Le client souhaite récupérer des crédits qui étaient assignés à un autre site après avoir supprimé la clé de ce site.
Solution :
Nous avons transféré les 50 946 crédits inutilisés au site souhaité par le client. Nous recommandons au client de vérifier si les crédits ont bien été appliqués au nouveau site.
Il est possible que cette solution ne soit plus pertinente, soit parce qu'elle est dépassée, soit parce qu'elle ne correspond pas à votre cas. Nous vous conseillons vivement de consulter les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et des plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
|
|
0 |
7 |
2 giorno, 8 ora fa
vettuG
|
|
|
Traduction des gabarits Elementor bloquée
Iniziato da: vettuG
in: Assistance en français
Soluzione rapida disponibile
Problem:
The client encountered a PHP Fatal error indicating a missing class in the WPML plugin while trying to access the WordPress admin area. The error was traced back to issues with file paths being truncated during manual uploads via FTP, influenced by limitations from OneDrive, Windows, and Filezilla.
Solution:
We recommended checking the WPML support page to ensure all settings are correctly configured. If updating the plugin is necessary, we advised downloading the latest version directly from https://wpml.org/fr/account/downloads/ and installing it manually via WordPress by navigating to Extensions > Add New Plugin > Upload > Install. If problems persist, we suggested testing in a minimal environment by deactivating all plugins except WPML and switching to a default WordPress theme like Twenty Twenty-One to isolate the issue. Additionally, we recommended backing up the database before performing these tests.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
|
|
0 |
10 |
2 settimana, 1 giorno fa
vettuG
|
