ylyasK

Problem:
You are setting up multicurrency functionality on your WordPress site using WPML with Elementor, but the currencies do not convert correctly and the currency symbol does not change after switching.

Solution:
First, ensure that WooCommerce and Elementor are updated to their latest versions as outdated plugins can cause conflicts.

The issue with incorrect currency conversion and pricing appears to be due to a lifting charge added in the Automatic Exchange Rates settings in WCML. This additional charge is applied to the exchange rate before conversion, making one currency appear costlier than the other. To resolve this, set the lifting charge to 0% and manually update the rates by clicking the "Update manually now" button.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

Problem:
The client needed to change the value of the Tagline and Blog Title strings for their website using the Hello theme, which is compatible with WPML. They also had issues with translating Rank Math's %Sitename% placeholder, as it was not reflecting on the live site despite being translated in WPML's String Translation.

Solution:
1. To change the Tagline and Blog Title strings, go to WPML > String Translation. Check the boxes for these strings, scroll down, and switch the language to one that is not yet set up on the site. This will allow you to change the strings for English, adding a new column with a '+' for the EN flag.

2. For Rank Math SEO integration with WPML, refer to the following documentation:

• Translating Global SEO Texts
• Translating Meta

3. To address the WP Memory Limit issue, add the following code to the wp-config.php file:

/* WP Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');<br />define('WP_MAX_MEMORY_LIMIT', '256M');

Place it before the line that says

/* That's all, stop editing! Happy blogging. */

. If the hosting provider limits these settings, contact them to request an increase.

If the provided solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket. We highly recommend creating a backup of your site before making any changes.

Problem:
The client is using Hostinger for hosting and wants to enable the staging feature to make changes on a subdomain (e.g., stage.turkmenexporter.com) without affecting the live site. The client is concerned about whether the WPML plugin will remain active and functional on the staging subdomain.

Solution:
1. We informed the client that WPML should work fine on the staging site, but issues might arise with registering WPML if the correct URL is not used when generating the WPML key.
2. We advised the client to create a full website backup and ensure that the domain shown in the WordPress General Settings is the one used when creating a new WPML key on the WPML account sites page.
3. We provided a screenshot from the WPML purchase page to clarify the number of available keys for production/live and dev/staging sites based on the client's subscription.
4. We created custom Google search URLs to help the client find existing tickets with solutions for similar issues:

• Search for 'staging' and 'WPML detected a new address for this site'
• Search for 'Your default language, English, must be mapped to a supported language in order to use automatic translation'

5. We mentioned that the disappearance of notifications in the WordPress backend could be due to automatic cache clearing.

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket in the WPML support forum.

Problem:
The client received a message with translation information in a table and was confused about the meaning of the 'Deadline' column, which showed the year 0001.
Solution:
1. Upon reviewing the email, we suggested that the issue might be related to the server since a deadline is typically set to 0000-00-00 when not defined, but the email showed 30.11.-0001. We requested a screenshot of the wp_icl_translate_job database table to investigate the dates stored there.
2. We reassured the client that the translation process should not be hindered by this date issue and that they should be able to complete translations without any problems.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.