andrea

Problem:
You are trying to use WPML for automatic translations and have encountered issues after inserting your payment method. The translation process starts but then returns an error, and you are prompted to re-enter your payment method. However, you receive a message that your account was deleted and are asked to wait 4 hours before trying again.
Solution:
The issue arises because your card was declined during the 'safety limit' charge, which is a temporary hold to ensure funds are available for upcoming translations. After multiple failed attempts, the system automatically canceled your subscription. This has triggered a cool-down period enforced by WPML to prevent further issues, which is why you are seeing the message to wait before trying again. To resolve this:
1. Verify with your bank or payment provider that your card can handle recurring charges and holds.
2. If your card is in good standing but the issue persists, contact us for further assistance. We may need to involve someone with access to the payment system backend.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

Problem:
If you're experiencing issues with WPML producing a zero amount invoice every month when not used, which is problematic for Italian administration as it requires registering even these invoices.
Solution:
We recommend stopping the Pay-as-you-go subscription and renewing it only when needed. To do this, navigate to WPML → Translation Management and click on the Tools tab. In the Pay-as-you-go account details section, click the Stop using Pay-as-you-go link. You will receive a final bill for any credits used since your last invoice. For more details, you can read about it here: How to stop paying as you go.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.