Problem: You have updated all plugins, but the 'save and complete' function in the Advanced Translation Editor is still not working. The field greys out, and the 'save and complete' button does not respond to clicks or the Ctrl+Enter shortcut. Solution: We suspect you are experiencing a known issue with the Advanced Translation Editor when using the Ctrl+Enter shortcut. We recommend trying the workaround provided in the following documentation: Advanced Translation Editor error while using Ctrl+Enter.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
Problem: You are unable to update your plugins despite them needing an update. Solution: First, ensure you are checking the latest released versions under My Account -> Downloads on our site. Detailed instructions for updating can be found here. If updates are not visible, you may need to manually trigger the update process. Go to Plugins → Add New Plugin → Commercial tab and click the Check for updates button. Remember to back up your database before proceeding with the updates. If the issue persists, please provide screenshots to help us better understand the problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket here.
