Problem: After installing the CMS plugin, the client received an error message indicating a problem with some database tables, specifically that the table 'nwv6ktf_prod.wp_icl_strings' does not exist. Solution: We recommend trying the following steps to resolve the issue: 1. Remove the warning message by clicking the small 'x' icon on the message. 2. Refresh the dashboard to check if the warning message persists. If the message disappears, then the issue is likely resolved. However, if the warning message persists, it indicates a more serious issue that needs further investigation. For more detailed information, please refer to the following documentation: https://wpml.org/faq/how-to-deal-with-error-messages-about-a-broken-table-that-needs-fixing/#problem-with-some-tables-in-the-database
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a connection error when trying to connect the WPML plugin to wpml.org, despite having green check marks for WPML API server, Toolset API server, cURL, and simpleXML. Solution: If you're experiencing this issue, we recommend you ensure that the site URL and the registered site URL match exactly, including details like 'www'. Here are the steps to resolve the issue: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link, which will generate a new key. 6. Copy and paste the new key into the input box and press the Register button. If the issue persists, try the following additional step: - Go to WP Dashboard Menu >> Updates and press the "Check again" link.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
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