Problem: You are encountering a pricing issue in your WooCommerce B2B shop where the Danish price is set correctly in the backend, but on the webshop, it displays the price converted to EUR with a Danish kr prefix. This issue is specific to one category. Solution: 1. Ensure that the issue persists only when WPML plugins and WooCommerce are enabled, and all other plugins are disabled, using the WordPress default theme. 2. Disable any caching systems that might be affecting the display of prices. 3. If the issue still occurs, even with all WPML plugins disabled and the incorrect pricing still shows in the database, it might not be directly related to WPML. In such cases, installing an activity monitor plugin to track any changes or causes of the issue is recommended. 4. For immediate correction of displayed prices, manually change and resave the affected prices.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we recommend opening a new support ticket. Additionally, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client needed to identify the domain associated with a payment failure notification for WPML's automatic translation service. The notification email did not specify which of the multiple client sites was affected, making it difficult to address the issue. Solution: We advised the client to check the domain with the payment issue by navigating to WPML -> Translation Management -> Tools tab. Meanwhile, we escalated the issue to our second tier of support for further investigation and to ensure future notifications include the domain information. Additionally, we identified the specific site with the payment issue as https://tech-automation.dk/. We also discovered a problem with the payment method and advised the client to contact their bank as retries would not succeed.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
