Problem: The client experienced a fatal error when attempting to update the WPML Multilingual CMS plugin due to a conflict with The Events Calendar plugin. The error occurred both on the live and staging environments, and persisted across different methods of updating the plugin. Solution: We recommended downloading the latest versions of WPML and its add-ons from https://wpml.org/account/downloads/ or via the Commercial tab in the Plugins section. We requested temporary access to the client's site to perform tests. After gaining access, we deactivated most third-party plugins and updated WPML and its add-ons. We then reactivated the plugins one by one, which did not reproduce the fatal error, suggesting the issue may have been resolved with the updates.
If this solution does not resolve your issue or seems outdated, we recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and ensuring you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: You are trying to upload the French version of the logo for your bilingual site using WPML Media Translation, but the English logo remains on the French website despite following the media translation instructions. Solution: We recommend inserting the following custom PHP code into your theme's functions.php file to ensure the French logo appears on the French version of the site:
After adding this code, please refresh your page, and the logo should display correctly.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing a Fatal Error when trying to reactivate the WPML Multilingual CMS plugin after deactivating other plugins for troubleshooting, and you have the WP-Optimize plugin activated, it might be due to a conflict between these plugins. Solution: We recommend trying the following workaround: 1) Open the file
We have notified the plugin authors to address this issue in their code. Meanwhile, we suggest reaching out to them as well to ensure a permanent fix.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML Support Forum.
Problem: The client is trying to track data for both the primary English domain and the French domain separately in Google Analytics GA4, using a different domain per language in WPML settings. Solution: We recommend inserting the Google Analytics code into the site using a custom function with a filter hook to check the current language. Here's a step-by-step guide:
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