Problem: The client is unable to update WPML plugins because the site registration is not valid. The client attempted to register the HTTPS version of the site but received an error message indicating the site is already registered. Solution: If you're experiencing an issue with site registration and plugin updates, we recommend the following steps: 1. Ensure you have a full backup of your site. 2. Visit your WPML account page and delete the key for the site. 3. In your WordPress admin area, navigate to Plugins -> Add New -> Commercial tab. 4. Click on "Unregister WPML from this site". 5. Refresh the page. 6. Click on "Get a key for this site" and copy the newly generated code. 7. Go back to WP-Admin -> Plugins -> Add New -> Commercial tab. 8. Register the site with the new key.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: If you're experiencing an issue where switching the default language to French causes the English version of your site to disappear, we have a solution that may help. Solution: 1. Change the default language to French. 2. Navigate to WPML > Support > Troubleshooting. 3. Click on the buttons as shown in this screenshot. 4. Clear the caches from your site and browser. 5. Check if the English site is now appearing correctly. After following these steps, the client's pages functioned correctly with French set as the default language. If this solution doesn't seem relevant to your issue, please open a new support ticket with us.
Problem: The client has set up a language switcher in the header to link three languages, but upon clicking the language switcher, the menu gets messed up and does not display the header/menu as designed in the Elementor templates. Solution: We noticed that the String Translation plugin was not installed. We have installed it for the client, and now the strings should be available for translation. We recommend completing the translation, which should resolve the display issue on the frontend.
Problem: The client needs to connect pages that are translations of each other after importing content from an old site. Solution: We recommend using the 'Connect with translations' feature to link pages that are translations of each other. Here are the steps to follow: 1. Go to the page that you want to connect. 2. Look for the 'Language' box on the right side. 3. Click on the 'Connect with translations' button. 4. A popup will appear where you can search for the page in the other language. 5. Connect the pages by selecting the appropriate translation. For detailed instructions, please refer to our documentation: How to link already translated pages.
If this solution doesn't look relevant, please open a new support ticket in our support forum.
