Problem: The client is working on a development site with IP restrictions and is unable to allow WPML plugin to connect to wpml.org for updates due to network or security settings. Solution: We recommend the following steps to resolve the connection issues: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link and then the Get a key for this site link. 5. Copy the newly generated key, paste it back into the input box, and press the Register button. 6. Take a backup of your site and update WPML plugins to the latest version. If the issue persists, try the following: - Go to WP Dashboard Menu >> Updates and press the "Check again" link. - Contact your hosting service provider and ask them to whitelist the following URLs: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net For more details, refer to this documentation: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problem: You are trying to register your site using WPML but cannot find where to enter the product key. Solution: If you are experiencing this issue, we recommend following these steps: 1. After installing WPML on your site, you should be able to add or generate a key in the setup wizard. 2. If WPML is already installed, you can register it by navigating to Plugins > Add new > Commercial and clicking the "Register WPML" button.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify the version of the permanent fix. Also, confirm that you have installed the latest versions of themes and plugins. If you still need assistance, we highly recommend opening a new support ticket at WPML support forum.
