Problem: The client was trying to synchronize the menu for pages that were moved, aiming to have the same menu in Swedish and German as in English. However, the menu sync did not work, resulting in pages being missing or not under the correct parent page. Solution: We checked the client's website and both the original and translated URLs appeared to be working correctly. We advised the client that the menu sync feature tends to work best with simple navigation structures. For menus with many child items or custom configurations, we recommend translating them manually to ensure accuracy and prevent future issues. Additionally, we provided a link to our documentation on translating menus for further guidance: https://wpml.org/documentation/getting-started-guide/translating-menus/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where Kadence blocks are duplicating in the WPML translation editor, causing unnecessary workload and confusion. Solution: We recommend updating the XML configuration for Kadence Blocks to prevent duplication. Here are the steps to follow: 1. Navigate to WPML > Settings and select 'Custom XML Configuration'. 2. Replace the existing code with the new XML code provided by our support team:
3. Open the default page in the WordPress Editor, make a minor change to the page title, and save the changes. 4. Update the translation in the translation editor and check if the duplication issue persists.
If this solution does not resolve the issue or seems irrelevant due to updates or specific circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needed to translate the URL slug for a page that was renamed from /winterjackets to /winterclothing. The URL translation was not reflecting on the German and Swedish versions of the site, and the client was unsure how to modify URL translations in WPML.
Solution: 1. If using the WPML Translation Editor, the Page URL settings will only affect new translations. To translate the slug: - Choose 'Translate' in WPML > Settings to include the slug in the translation. - Edit the title of the original content, save it, and then open the translation to adjust the slug.
2. If using the WordPress Editor for translations, edit the slug directly: - Navigate to WordPress Editor > Right Sidebar > Page Tab > URL > Permalink.
3. For existing translations, the client can also use the 'Quick Edit' option in the pages or posts list filtered by language to edit the slugs.
4. Manual edits to the URL/slug are possible in the WordPress Editor, but avoid manual edits to title or content as they will be overwritten by the WPML Translation Editor.
Please note that changing the WPML URL translation settings will only affect untranslated content. For existing translations, update the title in the original content and save, then open the translation in the WPML Translation Editor to see the updated slug.
If these steps do not resolve the issue, we invite you to open a new support ticket. We also recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing issues with links on their tri-lingual website (English, Swedish, and German) using Kadence blocks. The links on the Swedish and German pages were incorrectly leading to the English subpages. They suspected the issue was related to the translation of page names and provided a list of incorrect translations and dysfunctional links.
Solution: We recommended the following steps: 1. For the Kadence 'Advanced Gallery' block not being translated, we provided a custom XML configuration to add to the 'WPML > Settings > Custom XML Configuration' section:
2. We advised using relative URLs instead of absolute ones for internal links and provided a link for more information on relative vs absolute URLs: https://www.seoclarity.net/resources/knowledgebase/difference-relative-absolute-url-15325/ 3. For the incorrect translations and dysfunctional links, we suggested setting the 'Page URL' option to 'Auto Generate' or 'Copy' instead of 'Translate' to maintain consistent URLs across languages. 4. We updated the 'https' protocol in the database and executed the 'Translate link targets' function in WPML to ensure correct internal link functionality. 5. We recommended keeping the current setup of different languages in directories for better SEO rather than switching to language parameters in URLs.
If these solutions do not apply to your case, or if they seem outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance: WPML support forum.
