Problem: The client is considering switching to Elementor hosting for their site and wants to know if a bilingual site is possible on their basic plan. Solution: We have no known compatibility issues with Elementor hosting, which uses Google Cloud infrastructure similar to other specialized WordPress hosts. If the memory limit is sufficient, it should function like any typical hosting or cloud environment. For a bilingual site using WPML, ensure that Elementor supports multi-domain environments. Both domains must point to the same root directory, which is crucial for WPML's different domains per language setup. You can test this by configuring WPML and checking the DNS settings. A practical test involves placing a file in the site’s root folder and verifying its accessibility from both domains. If this setup works, your bilingual site should function correctly on Elementor hosting.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is unable to select radio choices on a translated page using WPML with Elementor. The translated form buttons are unselectable, and the default values are incorrect. Solution: The issue of unselectable form buttons was resolved in the latest WPML update (WPML Multilingual CMS 4.7.2). We advised the client to update their WPML plugin by navigating to Plugins > Add new on the Commercial tab and clicking on 'Check for WPML Updates'.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing issues with WPML plugins not updating automatically as expected, even though auto-updates are enabled in WordPress. Solution: We have confirmed that auto-updates are enabled and you are using the latest version of WPML. It's important to understand that we release our latest major versions in cohorts. This means that while the latest version is immediately available for manual download on our website, the WordPress interface might not show an update notification until a few days later, depending on your cohort assignment. For example, if we release a new version on Monday, cohort 1 receives it on Monday, cohort 2 on Tuesday, and so on.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing issues with unresolved markers on your site, which prevent you from successfully saving sentence translations. You've tried using both Bold and Span markers, but WPML still shows errors. Solution: We recommend setting all markers identically to ensure consistency. If you're having trouble applying the markers in the same way, we suggest using the button to copy the original segment and then edit the text accordingly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing a discrepancy in Yoast SEO Analytics between the original English page and its translated version. Solution: We recommend consulting the Yoast SEO Support Team for questions about their analytics mechanism.
If these steps do not resolve the issue or if it seems unrelated to the solutions provided, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket with us.
Problem: You are experiencing a Yoast license issue on your WordPress site. Specifically, the license works on the primary language site but not on the secondary language (French) site. This discrepancy arises because the WordPress and Site addresses for the original language settings are the same, but they differ in the secondary language. Solution: If you're experiencing this issue, we suggest verifying the domains and updating your Yoast account accordingly. In doubt please consult the Yoast support team.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is facing issues with maintaining SEO settings after translating pages using WPML and Yoast SEO. Specifically, the schema settings like 'Page Type' are not being preserved in the translated versions. Solution: 1. Navigate to WPML > Settings > Custom Field Translation and click on Show system fields. 2. Set the following fields to Copy:
_yoast_wpseo_schema_article_type
_yoast_wpseo_schema_page_type
3. Reapply the translation for your page. Depending on your setup: - If using Translate Everything Automatically, edit and save the original content to trigger an automatic retranslation. - If manually translating, use the WPML Translation Editor to open and save the translation again. This process might need to be repeated for each page missing the settings. For more detailed guidance, refer to the documentation on Translating Custom Fields.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where opening translated pages in the Elementor front-end editor prompts a license activation warning. This happens because the client is using a different domain for each language, which Elementor interprets as multiple domains needing separate licenses. Solution: We recommend registering all domains used on your site with Elementor to avoid receiving the license activation notification when switching between domains. This is not a bug but rather how Elementor manages domain detection for licensing purposes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please visit our known issues page and check if there's a permanent fix available. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance at WPML support forum.
Problem: You are trying to translate a page on your website using WPML, but encounter issues with markers during the translation process. Solution: If you're experiencing issues with markers while translating a page, we recommend that you highlight the first word in yellow and the second word in red. Initially, you might have marked both words in red and then applied yellow to the first word, which does not match the original order. To resolve this, press the "Copy" button to copy the same marker format, and then re-add the translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with logging into their WordPress admin in different languages and editing translated pages using Elementor and Yoast SEO. They encounter a redirection issue where the login page switches domains, and credentials do not work unless the browser cache is cleared. Additionally, when editing translated pages, Yoast SEO does not appear in Safe Mode, and a PHP deprecated error related to the rtrim() function is displayed.
Solution: We recommend the client to ensure that their browser cache is cleared regularly to prevent login issues. For the PHP deprecated error, it is advisable to check the PHP version and update it if necessary, as older versions might not fully support current WordPress functionalities. Regarding the issue with Yoast SEO not appearing in Safe Mode, this is expected behavior as some plugins are disabled in Safe Mode to ensure stability and performance. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to edit a paragraph in the original language on your website, but after saving, the Advanced Translation Editor (ATE) does not detect any changes, and therefore, does not prompt for further translation. Solution: If you're experiencing this issue, we recommend disabling any object cache or Speed Optimizer plugins while making translations. This can sometimes resolve the issue where changes to the original language are not detected by ATE. Here are the steps you can follow: 1. Disable the object cache in your website's caching settings. 2. If you are using a Speed Optimizer plugin, disable it temporarily. 3. Make some changes to the default language page and check if ATE now recognizes these edits. If the problem persists, it might be due to specific configurations or other plugins affecting WPML's functionality. Since the solution provided might be outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please open a new support ticket at WPML support forum.
