Problem: The client needs a refund for a payment made with PayPal and wishes to pay with a different card due to an unsuccessful update of the payment method. Solution: We advised the client that our support channel is for WPML technical issues and doubts. For payment method changes after a charge has been processed, we recommended contacting us through our contact form. We will review the request and get back to the client promptly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please reach out to us on the WPML support forum.
Problem: The client is attempting to create a new language with the code "EU" in WPML but receives an error message stating "The Language code already exists". This issue persists even after deleting an old language with a similar code and clearing the cache.
Solution: We have identified that the code "EU" is already in use for the Basque language in the WPML database. To prevent this issue, we recommend checking the
wp_icl_languages
table in the database to view all 70 preset languages and their codes, ensuring that the new language code does not duplicate any existing ones.
If you're experiencing this issue, we recommend you: 1. Access your website's database. 2. Locate the
wp_icl_languages
table. 3. Review the list of preset languages and their codes to avoid duplicates.
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
