Problem: If you're experiencing issues where your homepage hero background video displays on the original page but not on the translated pages, and you're using the Nectar Slider within the Salient theme, this might be relevant to you. Solution: We recommend following these steps: 1. Edit the slide in the default language. 2. Switch the language using the top admin bar. 3. Add the video URL to the translated slide settings. 4. Update the translated slide. After completing these steps, the video should appear on the translated pages.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client recently purchased WPML and initiated auto translations to multiple languages before selecting their preferred translation services. They are concerned about having used up many of their translation credits on services they did not intend to use. Solution: 1. We confirmed that the client used a total of 5122 credits, with 2000 credits provided for free. Thus, from the total of 90k credits included in the subscription, only 3122 credits were actually used. The remaining 86878 credits are still available and can be viewed on the client's WPML account page. 2. We explained that translation credits once used cannot be refunded as detailed in our documentation: https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/ 3. We provided guidance on how to change translation engines to only use DeepL: https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/ 4. We instructed how to retranslate already translated content by going to WPML > Translation Management and resending content for automatic translation: https://wpml.org/documentation/automatic-translation/#how-to-use-wpmls-automatic-translation
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
