Problem: The client was unable to see the '+' button to translate strings and also had issues with menu translation not showing in English.
Solution: 1. We clarified that the pencil icon indicates a string is already translated, and the '+' sign appears when there is no translation. 2. After reviewing the video provided by the client, we identified that some strings were incorrectly showing with an English flag, although they were in Italian. We instructed the client to select the strings, click on 'Change the language of the selected strings' at the bottom of the table, and choose Italian. 3. We discovered that the issue was related to the theme's compatibility with WPML. The strings were hardcoded in the theme files, making them untranslatable via WPML. We provided a guide on how to make theme strings translatable at https://wpml.org/documentation/support/enabling-text-translation-for-themes-not-compatible-with-wpml/. We also provided an example of how to change a string in the theme files:
4. After making the necessary changes, we instructed the client to scan the theme for strings in WPML -> Theme and plugins localization and then translate them in WPML -> String translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
Problem: 1. Links in the translated language are redirecting to the Italian version. 2. Some content on the product page is not translated.
Solution: 1. We updated the product and its translation in the default language. We recommend checking if the translation appears correctly now. 2. For strings originating from template files, use the gettext function to make them translatable via WPML. For guidance on this process, please refer to our documentation on translating the theme you created.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our support forum.
Problem: The client reported that their homepage content was not appearing in the English translation, despite all translation jobs being completed and having enough credit with no queue.
Solution: We checked the client's site and found that the Builder group field did not have a translation mode set. We selected "Same Fields across Languages" for the group field and updated it. Then, we updated the home page and translated it. We asked the client to verify if the content now appears correctly in English.
If the solution provided does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us in the WPML support forum: WPML support forum.
