Problem: The client reported that after translating products, the featured images were not visible in the WordPress admin panel or on the product edit page, although they appeared normally on the frontend. Solution: We recommended the following steps to address the issue: 1. Navigate to WP Dashboard > WPML > Settings > Media Translation and click the START button to initiate the media copying process. 2. Go to Dashboard > Products and open the edit screen of the original product. Look for a pencil/circle/gear icon under the "Languages" section. 3. Make a minor edit, such as adding an extra space, and save the changes. 4. Check for a circular arrow next to the language links, indicating that an update is required. 5. Re-edit the translation and ensure it is saved as 100% translated. If these steps do not resolve the issue, we suggested checking the WPML > Settings > Media Translation and ensuring that the option to "Automatically detect best options for translating image texts (alt, caption, title)" is deactivated, which allows for the media copying feature.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You purchased 500,000 credits and transferred them to your website, but when you try to translate, it appears you do not have enough credits. Solution: You need to re-register WPML on your website. Please follow these steps: 1. Ensure you are logged into wpml.org. 2. Navigate to
WordPress Dashboard > Plugins > Add New > Commercial (Tab)
. 3. Click the "Unregister WPML" link. (Your translations will remain safe) 4. Click the "Register WPML" on the right section of the screen. 5. Click the "Get a key for this site" link. A new page will open, and the auto-generated key will appear in a pop-up. 6. Copy the key and paste it into the "Site Key" input box. 7. Click the "OK" button. For more detailed instructions, visit https://wpml.org/faq/install-wpml/#register. If the issue persists, please ensure you have a backup of your website and provide us with the URL/User/Pass of your WordPress dashboard by setting your next reply as private.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to access the WooCommerce Multilingual & Multicurrency page in the admin panel of their cloned site, despite having WooCommerce and WPML active. They receive an error message stating 'Sorry, you are not allowed to access this page.' even after deactivating all other plugins and changing the theme. Solution: We recommend updating the WPML plugins and WooCommerce to the latest versions to ensure compatibility and functionality. Here are the steps to follow: 1. Check the current versions of your plugins and compare them with the latest versions available under My Account -> Downloads on the WPML site. 2. Follow the instructions to update your plugins at http://wpml.org/faq/install-wpml/. 3. If updates are not visible, click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. 4. Ensure to backup your database before proceeding with the updates. If after updating, the issue still persists, it might be due to other reasons not covered by the current solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client is experiencing issues with translations not saving after reaching 100% and clicking 'Complete' on their homepage using WPML. Additionally, they are unable to translate Advanced Custom Fields (ACF) using WPML. Solution: For the issue of translations not saving, we recommend making a small change in the default language, such as updating the title, and then saving the changes. After this, re-translate the page using the WPML Advanced Translation Editor and save again. This approach can help refresh the translation jobs and apply the new changes correctly. Regarding the translation of Advanced Custom Fields, since this issue is complex and specific, we advise opening a new support ticket dedicated to this problem for a more detailed investigation and assistance.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are unable to save translations on your homepage and Advanced Custom Fields using WPML after reaching 100% and clicking 'Complete'. The translation does not save, and the '+' icon reappears. Solution: We recommend following these steps to resolve the issue: 1. Create a full backup of your site. 2. Update all outdated plugins, themes, and the WordPress core. Update the WPML plugins by navigating to Plugins -> Add new -> Commercial tab -> Click on the button to get new updates. 3. Flush any cache memory that might exist. 4. Insert the following code into the functions.php file within your theme's folder:
5. Visit the page in the frontend. 6. Remove the code from the functions.php file. 7. Check if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
