Problem: You are experiencing an issue where email notifications are not being sent when using 'Bulk Actions' on the order page due to a conflict between the WPML string plugin and your order plugin. This conflict arises because both plugins use the
woocommerce_order_status_changed
hook, and the WPML-related code switches the locale to English, interrupting the email sending process. Solution: We recommend adding the following code snippet to your theme's functions.php file after ensuring you have a full backup:
This code removes the WCML action that changes the locale when the other plugin calls
restore_previous_locale()
. With this adjustment, the process should complete correctly, and your emails will be sent as expected.
Please note that this solution might become irrelevant due to updates or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was experiencing an issue where the French version of a page was automatically redirecting to the English version. Solution: We identified that the issue might have been related to a cache problem. After cloning the site, the redirection issue was resolved. If you're experiencing this, we recommend clearing your cache or trying to clone your site to see if it resolves the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a fatal error when saving an Elementor editing page, receiving multiple 'Commands out of sync' database errors and a PHP fatal error indicating memory exhaustion. Solution: The issue might be related to the 'open_basedir' restriction on the server, which limits the paths PHP can access, potentially affecting file operations required by Elementor and WPML. We recommend contacting your hosting provider to discuss modifying the 'open_basedir' settings or other server configurations that might be causing these errors.
Deleting all WordPress Revisions for this page fixed the issue.
If this solution does not resolve the issue or seems irrelevant due to updates or different configurations, please check our known issues page and ensure all themes and plugins are up to date. If problems persist, do not hesitate to open a new support ticket with us.
Problem: The client's shipping title does not display the Catalan translation. Solution: We recommend following these steps to resolve the issue: 1) Ensure you have a site backup. 2) Navigate to WPML > Theme and plugins localization. 3) In the Strings in the plugins section, select the MBE eShip plugin. 4) Click to scan for the plugin strings. 5) Once the scanning process completes, go to WPML > String Translation. 6) Look for the Free string and add your translation. For detailed instructions, please refer to our documentation on finding and translating strings.
Please note that this solution may not apply to your situation if it's outdated or not relevant to your case. If after trying these steps you still encounter issues, we encourage you to check for related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us.
