Problem: The client was facing an issue where the Chinese translation of a page was not accessible. When attempting to review the translation from the WordPress Pages section, it redirected to a Review Comments page with no title. Additionally, clicking on the Chinese translation link in the WordPress editor led nowhere. Solution: We identified that the page was deleted from the database, but WPML still pointed to that non-existent page, causing the issue. To resolve this, we recommended the following steps: 1. Ensure you have a database backup if it's a live site. 2. Navigate to WPML > Support > Troubleshooting. 3. Click on "Remove ghost entries from the translation tables." 4. Optionally, click on "Set Language Information" to ensure everything is in order. After performing these steps on the staging site, the page was no longer translated into Chinese. We advised the client to re-translate the page, which should resolve the issue without incurring additional costs due to the translation memory if the same content was previously translated.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are testing a new translation setup on your staging site and encounter an error stating 'WPML plugin cannot connect to wpml.org.' Despite generating a new key and attempting to activate the OTGS plugin, it shows as deactivated and does not appear in the admin menu. Solution: First, ensure that all WPML plugins are installed and activated. Then, to add the new site key, navigate to Plugins -> Add New -> Commercial tab and enter your key there.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing an issue where the Japanese version of a specific page on their website does not display and instead shows an error indicating that 'The page isn’t redirecting properly'. This issue is caused by a 301 redirect loop. Solution: We recommend checking for any active redirects that might be causing this issue. Specifically, go to Yoast SEO under the Redirects section and remove any active redirects for the problematic page. This should resolve the redirect loop and allow the page to display correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
