Documentation request

Problem:
The client is considering switching to Elementor hosting for their site and wants to know if a bilingual site is possible on their basic plan.
Solution:
We have no known compatibility issues with Elementor hosting, which uses Google Cloud infrastructure similar to other specialized WordPress hosts. If the memory limit is sufficient, it should function like any typical hosting or cloud environment. For a bilingual site using WPML, ensure that Elementor supports multi-domain environments. Both domains must point to the same root directory, which is crucial for WPML's different domains per language setup. You can test this by configuring WPML and checking the DNS settings. A practical test involves placing a file in the site’s root folder and verifying its accessibility from both domains. If this setup works, your bilingual site should function correctly on Elementor hosting.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

Problem:
The client is developing a site and wants to ensure a smooth WPML installation while considering using a VPN and looking at options on Hostinger.com.
Solution:
If you're considering using a VPN for your WPML installation, it's important to know that using a VPN does not impact the WPML installation itself. WPML operates independently of your network connection type. We recommend ensuring that your hosting environment meets WPML’s minimum requirements for a smooth installation. You can check these requirements and verify with your hosting provider, like Hostinger, if they are met. For more details, visit WPML Minimum Requirements.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.

Problem:
The client has three domains: ellasestate.com (main), ellasestate.gr, and ellasestate.ru, and is trying to point the .gr and .ru domains to the .com domain. Despite having SSL via Cloudflare and configuring nginx via CloudPanel, the .gr and .ru domains display the content from .com in English, and changing the language does not resolve the issue.
Solution:
We recommend ensuring that all your domains (or subdomains) point to the same WordPress site where WPML is installed. This setup is crucial for WPML to function correctly across multiple domains. For detailed guidance on configuring WPML with different domains per language, please visit the following link: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.

Problem:
The client is unable to translate WooCommerce shipping options into French on their website. Despite updating the WPML plugin and adding string translations, the shipping options still appear untranslated on the frontend.
Solution:
1. Ensure that the WPML plugin and all related add-ons are updated to the latest version, which is currently 4.7.2. You can check for the latest versions and update instructions on WPML Installation Guide.
2. Follow the steps in the guide to find and translate strings that do not appear on the String Translation page.
3. If the issue persists, we recommend creating a full site backup and sharing access credentials with our support team for further investigation.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues on WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket on the WPML support forum.

Problema:
Se stai costruendo il tuo sito su un server di staging e ti stai chiedendo se puoi registrare WPML su questo server e poi trasferirlo su un altro hosting senza problemi.
Soluzione:
Puoi procedere in due modi:
1. Registrare il sito di staging come sito in sviluppo e, una volta pronto, cambiare la tipologia in sviluppo nel tuo account WPML. Trovi le istruzioni dettagliate qui.
2. Registrare due licenze separate, una per lo staging e una per la produzione. Questo è consigliato se prevedi di continuare a utilizzare il sito di staging anche dopo il trasferimento.
Le licenze WPML sono legate agli aggiornamenti, quindi non perderai traduzioni o altre configurazioni durante il trasferimento.

Se questa soluzione non dovesse essere più attuale o non risolvesse il tuo problema, ti invitiamo a verificare i problemi noti, a controllare la versione della soluzione permanente e a confermare di avere installato le ultime versioni di temi e plugin. In caso di ulteriori dubbi, apri un nuovo ticket di supporto qui.

Problema:
Necesitas una licencia temporal de WPML para probar una nueva versión de tu sitio web en un subdominio de desarrollo.
Solución:
Si cuentas con la licencia WPML Agency, puedes registrar hasta 3 sitios en producción y 9 en desarrollo. Al crear la clave en tu cuenta, selecciona "development" para usar WPML en tu sitio de desarrollo sin restricciones. Cuando migres a producción, sigue las instrucciones detalladas en este enlace.

Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte.