[Resuelto] No me hace las traducciones de mi tienda

Hello There,
Thanks for contacting WPML Support.

To reduce the waiting time, I took this ticket and responded in English. Please let me know if you're okay with it or if you want to continue the conversation in Spanish language. I will check and forward this ticket to one of our Spanish-speaking supporters to assist you in the Spanish language.

I tried switching to the English and French shop pages from the Spanish version and noticed an issue. Upon inspecting the browser console, I saw that a redirection is set for both the English and French shop pages to the default shop page. This is why the translated versions aren't loading. Since the redirect header information is missing, it's challenging to determine the exact cause of the redirection.

Please try the following steps and check if that helps to solve the issue.

- Take a full backup of the site including the database
- Remove the caches from the site and server. If any redirection is set through a redirect plugin, remove them as well.
- Navigate to the root directory of your site using the File Manager in your hosting control panel.
- You'll find a file name '.htaccess'. Open the file in Editor.
- Copy the contents within it and save it on your Computer
- Now, replace the htaccess rules with the default rule mentioned here: https://wordpress.org/documentation/article/htaccess/#basic-wp
- Save the changes and try to access the English or French version of the Homepage.

Please try and let me know if that helps. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

Hi There,
Thank you for the update.

The redirection issues should be resolved after following the instructions I provided, regardless of whether the redirection rule was set manually or by any plugin. Since the issue persists, I suspect it might be due to a conflict between plugins. Could you please deactivate all other plugins except for WooCommerce, WooCommerce Multilingual, WPML, and String Translation, and then check if you can access the English or French version of the Shop page?

If this resolves the issue, start reactivating the plugins one by one. After activating each plugin, check if there is any issue accessing the French or English shop page. This will help you identify the exact cause of the problem.

If the issue persists, please try changing the slug of the Shop page of any of the languages, as a similar slug can sometimes cause issues with permalinks. To do this, follow these steps:

1. From the WordPress Admin, switch to the English language and go to Pages.
2. Locate the Shop page and click on the Quick Edit button below its name.
3. Modify the slug by adding any other letter, ensuring that the new slug does not already exist elsewhere, and save the changes.

Clear the caches from your site and browser, then check again.

Please let me know the update. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit