WPML: Unable to register: Site key not matching

Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.

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Fuseau horaire du supporter: America/Sao_Paulo (GMT-03:00)

Marqué : Bug

Ce sujet contient 3 réponses, a 0 voix.

Dernière mise à jour par Lucas Vidal de Andrade Il y a 4 heures et 9 minutes.

Assisté par: Lucas Vidal de Andrade.

Auteur	Articles
mars 6, 2025 à 9:40 am #16782114
alexandreA-2	Contexte de la question: We have installed WPML on the site doitnowgroup.com, but we are experiencing an issue with the license key. In the error log, we see the message: "WPML: Unable to register: Site key not matching." Symptômes: WPML: Unable to register: Site key not matching. Questions: Can you help us reconfigure the license key?
mars 6, 2025 à 12:56 pm #16783349
Lucas Vidal de Andrade Supporter Les langues: Anglais (English ) Espagnol (Español ) Allemand (Deutsch ) Portugais - du Brésil (Português ) Fuseau horaire: America/Sao_Paulo (GMT-03:00)	Hey there, In this case, it's best to re-register the website. Please follow these steps: 1. Go to wpml.org/account/sites and remove the website from the list; 2. Add it again and copy the newly generated key; 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site"; 4. Register the website again, with the key you copied in step #2; That should do the trick. Let me know how it goes.
mars 6, 2025 à 1:20 pm #16783437
alexandreA-2	Hi, Before proceeding with the re-registration, can you confirm that we will not lose any of the translations already done on the site as well as the WPML translation credits associated with this website? Thank you for your help.
mars 6, 2025 à 1:51 pm #16783760
Lucas Vidal de Andrade Supporter Les langues: Anglais (English ) Espagnol (Español ) Allemand (Deutsch ) Portugais - du Brésil (Português ) Fuseau horaire: America/Sao_Paulo (GMT-03:00)	Yes, sure. You won't lose any translations or settings. The registration is more of a bureaucratic step, and has no impact on the translations themselves. Nonetheless, please make sure to have a full website backup before proceeding. As for the credits, once you delete the website that has them, they will return to your account and will be available to be re-assigned. Let me know how it goes.