Problem: The client was experiencing issues with incorrect product images in the English version of their website after duplicating a product and updating its details. Additionally, there was confusion about what '7 left' means next to the 'Duplicate terms' option in WPML. Solution: First, we recommended editing the primary language product and clicking "Update" to resync the data to the translated product. If the images still appeared incorrect, we suggested clearing the cache using the "Clear the cache in WPML" button found in WPML > Support > Troubleshooting. For issues related to missing brands on translated products, the solution involved resaving the product in the original language and retranslating it to ensure all data is correctly synced across languages.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
**Problem:**
You are using the Houzez template and have translated all template files and the properties you have added. However, the properties page does not display content when the WPML Multilingual CMS plugin is activated; it only shows the available languages but no content.
**Solution:**
To resolve this issue, we have enabled translation in WPML > Settings > Post Types Translation > Theme Builders > check "Translatable - use translation if available or fallback to default language". We recommend checking now if the page displays content correctly.
If the provided solution does not resolve the issue or seems irrelevant due to updates or differences in your case, we suggest opening a new support ticket. We also strongly recommend reviewing the related known issues, checking the version of the permanent fix, and confirming that you have the latest versions of themes and plugins installed. For additional assistance, you can visit our support forum.
Problem: You are trying to translate a table on your website using WPML, but the table is not being translated, and the home page is displaying incorrect content. Solution: If you duplicated the home page before translating it, this might be causing the issue. We recommend that you edit the Turkish home page using the WordPress editor. Look for a button that says "Translate Independently". If you see this button, please click it and then update the Turkish home page. After updating, re-translate the page to see if the issue is resolved.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're working on a site and need to switch the coding of translated material from French Canadian to Metropolitan French, you might be facing some challenges. Solution: We recommend the following steps to move your translations: 1. Navigate to WPML → Translation Management. 2. Use the filters to display content in French Canadian (fr-ca). 3. Select all the pages or posts you want to move. 4. Click "Duplicate" and choose French (fr) as the target language. 5. After duplication, go to each page, switch to French (fr), and click "Translate Independently" to unlink it from the original. 6. Once confirmed, delete the fr-ca versions of the content. For more details on duplicating content, visit our documentation on duplicating content.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
You are experiencing issues translating old posts on your site using WPML. Some translated areas are coming up empty, and you have used different methods for translating posts in the past, including the old version of WPML and Visual Composer.
Solution:
We recommend checking if the posts were translated using different editors (Classic Translation Editor, Advanced Translation Editor, or WordPress Editor). For posts translated with the Classic Translation Editor, you should continue using it for any updates or retranslations.
If you want to use the Advanced Translation Editor for new translations, ensure to deselect the option 'Use also for old translations created with the classic editor' in WPML>>Settings>>Translation Editor and save the changes after a mandatory site backup. This approach helps avoid conflicts between different translation methods and your old translations will be safe.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
Problem: You are using WPML on your website and have translated all content automatically, but the translations and menu are not visible online. The language switcher only shows English, and you are also concerned about the size of the flag icon in the menu. Solution: 1. Ensure that your menus are translated. For guidance on translating menus, please check this guide. 2. To display all languages in the language switcher, you need to translate the homepage into the respective languages. Once translated, the language switcher should display all available languages. 3. The issue with the flag size in the language switcher is due to custom CSS in your theme. You might need to adjust the CSS to correct the flag size.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are encountering an issue where some pages in the WordPress overview have an empty href attribute when WPML is enabled. This problem does not occur when WPML is disabled.
Solution: The issue stems from the affected user not having a translator role in WPML's Translation Management. Here's how you can resolve it: 1. Add the affected user as a translator in WPML’s Translation Management to allow them access to the account page. 2. Consider the language hierarchy: if the original account page was created in Dutch with German as its translation, ensure that users needing access to the German version have translation permissions. 3. Optionally, recreate the account page in German (if that is the intended primary language) and then translate it into Dutch. This ensures that German-speaking users can access the page without needing additional permissions.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are trying to complete the translation of an Avada contact form and have noticed that the page layout is disrupted on the translated page, making it look different from the original. Solution: We translated the "Contact Us – PTB" template for you. Please check if the French contact page now appears correctly. If the layout issue persists or the solution provided here becomes outdated, or if it does not apply to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If further assistance is needed, please contact us through our support forum at WPML support forum.
Problem: The client is experiencing issues with displaying different footer templates for English and Hungarian languages using Elementor on their website. The Hungarian footer requires extra content, which does not display correctly and disappears after a day or does not appear on all pages.
Solution: We recommend trying the following steps to resolve the issue: 1. Navigate to Elementor > Settings > Features Tab. 2. Locate the Element Caching section and select the Inactive option. 3. Save the settings and check if the Hungarian footer displays consistently.
Additionally you may also check for any caching on server side or by any other plugin, which may cause such issues.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing 404 errors when switching between translated slugs for a custom post type in different languages using WPML. The issue arose after setting different slugs by language in the theme settings, which conflicted with WPML. Solution: We recommended removing the language-specific slug entries in the theme settings that were conflicting with WPML. This adjustment should resolve the 404 errors when switching languages. If you're experiencing similar issues, we suggest checking your theme settings for any language-specific configurations that might interfere with WPML's slug translations.
If this solution does not apply to your case, or if it seems outdated, please visit our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
Problem: The client reported that images disappeared after translating their website. Solution: We recommended setting the
fave_taxonomy_img
field to be copied in WPML-> Settings-> Custom Term Meta Translation section and updating all the cities in the default language. After performing these steps, the images should appear correctly in all languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to improve translations on your website using the WPML plugin, but find the current translations unsatisfactory and need to re-translate about 40% of the content. You are also unsure how to search for words in the WPML translator plugin and how to re-translate words. Solution: 1) To update translations, first edit the page in the default language. Then, click the Pencil icon to open the translation editor where you can update the translation. 2) If you encounter untranslated content, it might be due to an Elementor widget that hasn't been registered for translation. We recommend checking our guide on registering custom Elementor widgets for translation to resolve this issue.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: The client is experiencing an issue where all translations, including pages, posts, and string translations, have disappeared from their website. The translations are also missing from the wp_icl_translations table in the database, and attempts to clear the WPML cache, check translation settings, disable other plugins, verify the wp_icl_translations table, and rescan the theme and plugins have not resolved the issue.
Solution: We suggested that the client first consider any recent events that might have affected their site, such as site migration, running cleanup scripts, or direct interactions with the database, as these could have reset the data. Additionally, we recommended trying to manually add a translation for a page that previously had a translation by clicking the '+' icon in the WPML translation management. This step is to check if the existing translation reappears in the translation editor.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported multiple issues: not receiving notifications, mixed language content in posts, missing translations on a specific page, and incorrect translation of an icon label. Solution: 1. We investigated the notification issue and advised the client to check and adjust email notification settings in their WPML account. 2. For the mixed language content, we corrected an XML code that was affecting content detection by WPML in Elementor, allowing proper reloading and translation of titles. 3. Missing translations were addressed using the WPML String Translation tool, with specific guidance provided for strings affected by HTML styling. 4. The incorrect icon label was also corrected via String Translation. 5. We recommended not using page editors like Elementor for editing translations as it could lead to errors or loss of data.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to use the 'Select items for translation' feature in WPML as the system fails to detect pages and continuously loads items. Additionally, the 'Jobs' tag is not displaying. The client has tried disabling the 'detect untranslated string' option, adding new strings, clearing the WPML cache, and setting language information without success.
Solution: First, we recommend upgrading your server's PHP and MySQL versions to meet the minimum requirements of WordPress and WPML. WordPress requires at least PHP 7.4 and MySQL 8.0. For more details, see WordPress requirements and WPML requirements. After upgrading, if the issue persists, especially after changing the IP address of your server, follow these steps: 1. Navigate to Plugins -> Add New -> Commercial in your website. 2. Unregister WPML by clicking the unregister link. 3. Visit WPML account sites and delete the existing site key. 4. Create a new site key. 5. Return to Plugins -> Add New -> Commercial on your website and click the register link to use the new site key. 6. If the problem continues, enable debugging on your site as per the instructions at Debugging WPML and check for any notable errors in the debug.log file.
If these steps do not resolve the issue, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please open a new support ticket at WPML support forum for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
