Problem: The client was facing an issue where the Course schema added through Rank Math on an Italian page was not appearing on the translated English and Spanish pages. The WPML Translation Editor did not offer options for translating the schema, and only a standard article schema appeared on translated posts. Solution: We identified that the client was missing the WPML String Translation and WPML SEO plugins. After enabling these, we navigated to WPML > Settings > Custom fields translation and found two related custom fields (
rank_math_schema_Article
,
rank_math_schema_Course
) and set them to be translatable. We then made a minor change to the default language page and translated only the necessary parts. We recommend checking the updated translations in the sandbox to ensure everything is functioning correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: You are developing a site using the Houzez theme and WPML plugin and encountering a database error when adding new properties. The error message indicates an unknown column 'ate_sync_count' in 'field list', with error code 1054. Solution: If you're experiencing this issue, we recommend you first perform a full site backup. Then, log in to your database using a tool like PHPMyAdmin and execute the following SQL query to add the missing column:
ALTER TABLE `wp_icl_translate_job` ADD `ate_sync_count` int unsigned NULL DEFAULT '0' AFTER `automatic`;
After running this query, check if the issue persists.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: The client is unable to assign their homepage in WordPress settings under 'Settings / Reading / Your homepage displays' due to a warning that states 'Your home page does not exist or its translation is not published in Spanish.' Despite adding a Spanish translation, the issue persists. Solution: If you're experiencing this issue, we recommend not setting the homepage in the second language directly, as this is dynamically set to the translated homepage. Instead, ensure that the default language homepage is correctly set in the WordPress settings. Then, navigate to 'Pages > All' and verify that the homepage has been translated and that the pencil icon is visible for the second language.
Ensure that WordPress and all plugins are updated to the latest version.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for further assistance.
Problem: You are experiencing issues with Contact Form 7 on your translated event page using WPML, built with Gutenberg and Kadence blocks pro. Specifically, dropdown fields in Contact Form 7 are not displaying correctly, the edit screen doesn't load properly, ACF Pro fields are missing on the translated page, and new translations are not appearing in the translation queue. Solution: We recommend trying the steps outlined in this forum post: WPML Multilingual CMS & Contact Form 7. Additionally, a permanent fix is expected in the next version of Contact Form 7 Multilingual, version 1.3.2. Although we do not have an exact release date, it is anticipated to be available soon.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client has a custom post type called Projects, and the images are not syncing across translations. Solution: 1. Verify if the images are added through a custom field. If so, ensure the custom field is set to "copy" in the translation settings. 2. If the images are not added through a custom field, navigate to WPML->Settings->Media Translation and run the function that duplicates or translates images to other languages. 3. If the issue persists, check the widget, block, or custom field used for these images. Since they are set through Elementor, without backend access, further specific guidance cannot be provided. 4. Change the translation preference of the custom fields to "copy" using the Expert mode. Then, make a small edit to the content of the project so WPML can detect the changes and retranslate, which will copy those fields in other languages.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is unable to see or use the 10000 translation credits assigned to their site, and they cannot assign credits under the 'Tools' tab. Solution: If you're experiencing issues with not seeing or being able to use assigned translation credits, we recommend the following steps: 1. Visit your WPML account page and ensure your site is listed under the 'Sites Using Prepaid Credits' section. 2. Perform a full site backup. This step is mandatory. 3. Follow these steps to register your site with a new key: - Navigate to your account page and delete the existing key for your site. - Go to Plugins > Add New > Commercial tab on your site's dashboard. - Click on 'Unregister WPML from this site' and refresh the page. - Click on 'Get a key for this site' and copy the newly generated code. - Return to Plugins > Add New > Commercial tab and register the site with the new key. For more detailed instructions, please refer to our documentation on why credits may be missing and how to fix it and how to install WPML.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
Problem: You have a shop set up in Danish and have translated the shop page to English using WPML. While the shop page displays prices and categories correctly, the product titles appear in Danish instead of English. However, clicking on a product displays it in the correct language. Solution: First, ensure that your WPML and other related plugins are up to date. You can do this by navigating to your WordPress admin area, going to
wp-admin/plugin-install.php?tab=commercial
, and clicking on "Check for updates". After updating, verify if the issue persists. Next, check if the products showing Danish titles are drafts. If they are, you need to publish these products and ensure that their titles are translated correctly into English.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket.
Problem: If you're experiencing issues with translating the string "Recently Viewed Products" in the Astra theme or its addon plugin, follow these steps. Solution: First, navigate to WPML > Theme and plugins localization and select 'Scan strings in the theme and plugins'. After scanning, go to WPML > String Translation and search for the strings you need to translate. If you can't find the string "Recently Viewed Products", ensure you are searching under the domain "astra-addon". Once you find the string, translate it accordingly. For more detailed guidance, refer to our documentation on finding strings that don't appear on the String Translation page.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: If you're experiencing a critical error (white page) when editing a post with WPML activated, and WPML indicates that the REST API is not activated even though it is working, the issue might be related to the ACF Multilingual plugin. Solution: We recommend reinstalling the ACF Multilingual plugin with a fresh copy. You can download it from here.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: The client was experiencing an issue where clicking the Slovak flag on their website redirected to an incorrect URL instead of switching back to the Slovak version of the site. Solution: We recommended the following steps to diagnose and potentially resolve the issue: 1. Clear Cache: We advised clearing WPML’s internal cache from WPML > Support > Troubleshooting > Clear the cache in WPML, disabling the Language Switcher Cache, clearing any site caching plugins, and the CDN cache if applicable. 2. Use Footer Language Switcher: We suggested activating a footer language switcher from WPML > Languages to check if the issue persists with a different switcher setup. 3. Test in Minimal Environment: We recommended deactivating all plugins except WPML CMS and switching temporarily to a default WordPress theme like Twenty Twenty-one to see if the issue still occurs. This helps in identifying any conflicts with other plugins or themes.
Ultimately, the client discovered that the issue was caused by incorrect custom codes provided by their hosting service for redirecting www/non-www URLs in the wp-config file. Removing these codes resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are experiencing a 404 error on translated product pages after translating your website into multiple languages using WPML. Additionally, some necessary WooCommerce pages have not been created. Solution: First, ensure that the URLs for your translated pages do not contain special characters. For example, instead of using 'é', use 'e'. Here is a corrected URL that should work: https://sinotrukparts.com/fr/categorie-produit/pieces-detachees-howo/pieces-de-essieu-howo/ Second, verify that all necessary WooCommerce pages are created and properly configured in each language. If you're still facing issues, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the solution provided here does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket. We highly recommend visiting our support forum for further assistance: WPML Support Forum.
Problem: If you're experiencing issues with adding linked or cross-sell products on your product page while using the WPML String plugin, where typing the product name shows 'product not found', and deactivating the plugin resolves the issue. Solution: We recommend checking for any SSL misconfiguration on your site. This issue can prevent pages from fully loading, affecting the functionality of the WPML String plugin. Ensure that all resources, such as fonts and images, load over HTTPS instead of HTTP. You can verify this by inspecting your browser’s JavaScript console for any 'Mixed Content' warnings. If you find such warnings, resolving these SSL issues might fix the problem with adding products.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are encountering an error message related to the String Translation table on your site, specifically involving the 'wpml_string_table_ok_for_mo_import' key in the '_options' database table. Solution: First, delete the 'wpml_string_table_ok_for_mo_import' option from your database to hide the notice. Next, navigate to the WPML → Languages page. This action should automatically recreate the option. If your WPML tables are correct, this should resolve the message. However, if the error persists, it indicates that further database patching might be necessary. Please ensure to back up your database before making any changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is using WPML to create a Spanish version of their website and has encountered an issue where Spanish Memberships include English subscriptions. This prevents Spanish speakers from accessing content they purchased because the memberships do not recognize the Spanish subscriptions. Solution: We confirmed that the WooCommerce Memberships plugin is compatible with WPML. However, there are known issues that might be causing the problem described. We recommend checking the specific errata related to WooCommerce Memberships not assigning membership when purchasing a product in a secondary language. Here is the link to the errata: https://wpml.org/errata/woocommerce-memberships-does-not-assign-membership-when-purchasing-a-product-in-a-secondary-language/ Applying the suggested workaround from this errata may resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to register their site with WPML due to a site key not matching, despite previous successful registrations. Solution: We recommend checking if different URLs are being used for the home and main URLs. You should generate a WPML key for each URL version, as this might resolve the issue. If you're experiencing this, you can find a helpful screenshot in our support forum or directly view the image here.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
