Problem: You are trying to display posts on your blog page in the translated version of your site, but the blog page does not display the posts in the translated version. Solution: We found that the issue was due to certain admin strings being incorrectly translated. Specifically, the strings that caused the issue are:
[theme_mods_tripgo-child]blog_template
page_for_posts
[sidebars_widgets]
Please ensure these strings are not translated in the WPML String Translation section. If you're experiencing this issue, we recommend checking these strings.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using Advanced Translator to translate a page and encounter an issue where fields containing code elements are converted to "wmpl_curved" elements, and you cannot save these fields, preventing the completion of the page translation.
Solution: It was a temporary issue which our ATE/Dev teams fixed swiftly and has already been rolled out. If you're still experiencing, please clear cache, cancel an existing job and retry.
If this solution becomes irrelevant due to updates or does not apply to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum at WPML Support Forum.
Problem: You have successfully translated ACF custom fields, but they do not appear on the translated pages. Solution: We recommend installing the Advanced Custom Fields Multilingual (ACFML) plugin to ensure that your translated custom fields appear correctly on translated pages. For detailed guidance on installing and configuring ACFML, please visit this documentation.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with sorting products by price in descending order on your site after translating products from Chinese to English using WPML. The sorting works correctly in the Chinese version but not in the English version. Solution: We recommend following these steps to resolve the sorting issue: 1. Increase the WP Memory Limit. For more details, check this link: WPML Minimum Requirements 2. Enable a minimal environment: - Deactivate all plugins except for WPML plugins and WooCommerce. - Switch to a standard WordPress theme. IMPORTANT: Please backup your database and website before proceeding. 3. Bulk edit translation products and re-update them without changes. For more information, visit: Bulk Update Products
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client is experiencing an issue where the 'UPC #' field(it is created using 'Product Code for WooCommerce' plugin), previously known as 'SKU #', does not copy to the French translation of products. Solution: We recommended checking the translation preference for the 'Product Code' field in WPML>>Settings>>Custom Fields section. It should be set to 'Copy'. For more details, refer to our documentation on translating custom fields and view the image guide at custom field translation preferences
If the issue persists, we advised the client to set the translation preference for the '_product_code' field to 'Copy' after a site backup, update the existing products by making a minor change in the contents to refresh the translation settings, and then verify if the issue still exists.
If this solution does not resolve the issue or seems irrelevant due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using AHREFS to optimize your site and it has identified numerous hreflang problems, including 215 pages with missing reciprocal hreflang and 14 pages with hreflang leading to redirects or broken pages. Solution: We reviewed the reported issues and found that the pages do indeed have the necessary hreflang tags, including the 'x-default' tag. Additionally, the links that were reported to lead to broken pages or redirects were checked and all returned a 200 status, indicating they are functioning correctly. It appears that the issues reported by AHREFS might be false positives or outdated. You can verify the status of these links yourself using https://www.redirect-checker.org/index.php.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us at our support forum.
Problem: You are trying to translate your site using WPML, but despite translating texts and titles into English, they still appear in German. Solution: We recommend checking the strings that are not displaying correctly in English by navigating to WPML -> String Translation in your site's dashboard. This will allow you to verify if these strings are translated or need translation. Additionally, it was noted that the footer menu still appears in German, which suggests that it might also need to be checked and translated if necessary.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: You are experiencing an issue where the string translation on your site remains in the 'Translation in Progress' status. Solution: We recommend the following steps to resolve this issue: Navigate to WPML -> Translations. Here, you can take the job and continue translating strings using the Advanced Translation Editor.
Problem: You are using the THEMECO PRO theme with the CORNERSTONE sitebuilder and facing an issue where button URLs on your translated pages do not automatically link to the translated content. Although in-text links translate correctly, the button URLs revert to the original language after updates.
Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Create a backup of your site. 2. Navigate to WPML -> Settings -> Custom XML Configuration tab. 3. Paste the following code:
<wpml-config><cornerstone-widgets><widget name="button"><fields><field type="Button" editor_type="LINE">anchor_text_primary_content</field><field type="Button: Link URL" editor_type="LINK">anchor_href</field></fields></widget></cornerstone-widgets></wpml-config>
4. Save the changes. 5. Edit the original button text and button URL and translate again. 6. You will now be able to search and translate the links in ATE using the search option.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is trying to translate a Woocommerce coupon on their website. Solution: We recommend not setting coupons as translatable because they are unique for each shop and not based on language. However, if you decide to translate them, you should go to WPML -> Settings -> Post Type Translation and change the coupons' translation preference.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues here, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client was unable to translate certain texts into Arabic, including the word 'SHOP' and phrases in the top bar of their website. Additionally, Arabic characters in the Slider Revolution were displaying backwards and separated. Solution: For the Slider Revolution issue, we recommended accessing WP Admin -> Slider Revolution and editing the 'Demo-rtl 1' slider used for Arabic. The client should remove the text layers and add them again without applying animation effects that break the words into individual letters. For the text in the top bar, which is managed by the 'Thim Elementor Kit' plugin (not WPML-compatible), we attempted standard methods to find the text through string translation but were unsuccessful. We offered to download a clone/snapshot of the website to further investigate how the plugin manages this text. For the image accordion issue, we made the fields translatable by adding custom XML configuration to the WPML settings. The client should open the page in the default language, make a minor edit to refresh the elements detected by WPML, and then proceed with the translation.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to remove all remnants of the RankMath plugin from your WPML translations after switching to Yoast, but despite deleting the plugin, its remnants still appear in WPML translations. Solution: The remnants of RankMath are still present in your database, which is why WPML continues to offer these fields for translation. To completely remove these remnants, follow the steps similar to those used for removing old custom fields from Yoast, which can be found in our forum discussion: https://wpml.org/forums/topic/split-how-can-i-remove-old-unused-custom-fields/ and https://wpml.org/forums/topic/delete-used-fields/. Make sure to search for 'Rank Math' fields specifically when prompted for the field name. It is crucial to create a backup of your database before proceeding with the removal.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.
Problem: After changing the default language from Italian to English on a bilingual website, the availability calendars stopped functioning. Solution: We recommend two potential solutions: 1) Modify the database: - Access your database manager, such as PhpMyAdmin. - Execute the following SQL query:
SELECT * FROM `wp_postmeta` WHERE `meta_key` LIKE '%room_type_id%'
- Replace the IDs as necessary based on your results. 2) Create new content in the English language: - Develop a new accommodation type for the English version. - Add accommodations and configure rates for this new type. You may need to remove the old Accommodation Types and Rates.
If these steps do not resolve your issue or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using the 'WooCommerce Product Tabs' plugin and is unable to find the new string for product tab titles in WPML > String Translation. Additionally, many 'WooCommerce Product Tabs' strings are marked as 'pending with the hourglass' and are not appearing elsewhere. Solution: We recommend following these steps to resolve the issue: 1- Go to Products -> Product Tabs and access the trash (or click the link to your trash directory). 2- Delete the French product tabs. 3- Open the file .../wp-content/plugins/woocommerce-product-tabs/src/Product_Tabs.php. 4- Locate line 60 and replace the code:
5- Go to WPML > String Translation, enable the option 'look for strings while pages are rendered' at the bottom of the page, and visit a product with the tabs so WPML includes the new strings. 6- Go to WPML > String Translation, search for the tabs titles, and translate them.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to update the WPML plugin, but the WordPress updater shows an error message that the zip file is corrupt. Additionally, when attempting to download the plugin manually from your account, you receive an HTML file stating 'Error: you are not allowed to download this file'. Solution: 1. Temporarily remove your website here: https://wpml.org/account/sites/. This action won't affect your translation credits or translation memory but will force WPML to refresh the license status. 2. Add your website again and copy the newly generated key. Ensure you use the exact same format as shown in your wp-admin under Settings > General (e.g., http or https, www or non-www). 3. Navigate to Plugins -> Add New -> Commercial in your WordPress dashboard. 4. If visible, click on 'Unregister WPML'. 5. Click on 'Register WPML' and enter the new key. 6. Click on the 'Check for updates' button in the WPML section. 7. Select every plugin marked in red and click on 'Download' at the bottom of the grid. If these steps do not resolve the issue, our Systems can investigate to see if there could be an internal issue. If the solution provided here becomes irrelevant due to updates or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
