Problem: Der Kunde möchte die Sprachoption nicht im Menü seiner Website integrieren, sondern neben dem Such-Icon positionieren, ohne Programmierkenntnisse zu benötigen. Solution: Wenn du die Sprachoption aus dem Menü entfernen möchtest, kannst du dies unter WPML > Sprachen tun, indem du den Menü-Sprachumschalter deaktivierst. Um den Sprachumschalter neben dem Such-Icon zu platzieren, kannst du den Custom Language Switcher verwenden, der über das Shortcode Widget in Elementor eingebunden werden kann. Hier findest du Anleitungen dazu:
Bitte beachte, dass die Anpassung des Styles des Sprachumschalters möglicherweise die Hilfe eines Entwicklers erfordert.
Diese Lösung könnte aufgrund von Aktualisierungen oder spezifischen Umständen deiner Website irrelevant sein. Wir empfehlen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass du die neuesten Versionen von Themes und Plugins installiert hast. Sollte das Problem weiterhin bestehen, zögere nicht, ein neues Support-Ticket zu eröffnen.
Problem: Nach der Übersetzung der Website mit WPML werden Bilder im Slider falsch angezeigt, einige Bilder sind nicht sichtbar, und Logos fehlen. Menübilder sind nach der Übersetzung alle gleich. Probleme mit der Anzeige von Bildern beim Überfahren von Stichwörtern und die Sprachumschaltung zeigt Text statt Flaggen. Solution: Für Custom Widgets, wie die 'WGL Info Box', ist eine XML-Konfiguration erforderlich, um sie mit WPML übersetzen zu können. Diese Konfiguration kann vom Theme-Autor in der Datei wpml-config.xml bereitgestellt oder selbst erstellt und unter WPML > Einstellungen > Benutzerdefinierte XML-Konfiguration gespeichert werden. Anleitung zur Erstellung einer solchen Config: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/ Alternativ kann der WordPress-Editor als Übersetzungsmethode verwendet werden. Anleitung hier: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ Für die Sprachumschaltung und die Anzeige im mobilen Modus wurden Anpassungen in den Theme-Optionen und zusätzliches CSS vorgenommen.
Falls diese Lösung nicht relevant ist oder das Problem weiterhin besteht, empfehlen wir, ein neues Support-Ticket zu öffnen und die aktuellen Versionen von Themes und Plugins zu überprüfen. Es ist auch ratsam, die Seite mit bekannten Problemen zu besuchen: https://wpml.org/known-issues/
Problem: The client wants to change the language switcher position to the right but does not want to use the menu for this purpose. Solution: 1. If the client's theme allows adding widgets to the desired position, they should navigate to WPML >> Languages > Widget language switcher and add the language switcher to that widget area. For more details, they can visit this documentation. 2. If the client can add code or a shortcode to that section, they should navigate to WPML >> Languages > Custom language switcher, customize it according to their needs, and use the following shortcode in the header template to display the language switcher at a specific position:
[wpml_disabled_selector_widget]
For more details, they can visit this documentation. 3. The client may also use some CSS to add margins from the left side. I can help you with basic CSS as well to adjust the position of Language switcher.
If these steps do not resolve the issue or if further assistance is needed, the client should provide a debug report in the Debug Information box. For instructions on how to do this, please visit this link.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that images disappeared after translating their website. Solution: We recommended setting the
fave_taxonomy_img
field to be copied in WPML-> Settings-> Custom Term Meta Translation section and updating all the cities in the default language. After performing these steps, the images should appear correctly in all languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to improve translations on your website using the WPML plugin, but find the current translations unsatisfactory and need to re-translate about 40% of the content. You are also unsure how to search for words in the WPML translator plugin and how to re-translate words. Solution: 1) To update translations, first edit the page in the default language. Then, click the Pencil icon to open the translation editor where you can update the translation. 2) If you encounter untranslated content, it might be due to an Elementor widget that hasn't been registered for translation. We recommend checking our guide on registering custom Elementor widgets for translation to resolve this issue.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: You have configured the language switcher for your WordPress site using WPML, but it is not visible in the header. Solution: If you're experiencing this issue, we recommend you try adding the language switcher to a custom location by editing your header template and inserting the switcher as a shortcode. For detailed instructions on how to add the switcher using a shortcode, please visit the following guide.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue with the WPML plugin where the language settings do not remain consistent when navigating through your site. Specifically, the language reverts to English when navigating away from and then returning to the home screen. Solution: We recommend checking the settings for the language switcher and ensuring that the URL modifications are correctly configured to maintain language consistency across different pages. It appears that the issue might have been related to the logo link not correctly pointing to the localized version of the homepage. We have made adjustments to ensure it links correctly, as seen here: https://homeportugal.ch/pt-pt/contacto/.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: The client is trying to translate their website from English to German and Portuguese using WPML, but not all content is being translated despite the automatic translation configuration. Specific issues include untranslated sliders and city names in taxonomies. Solution: 1) For content that is not automatically translated, such as certain strings or widgets from themes not registered for translation, we recommend manually searching for these strings in the WPML String Translation module and sending them for translation. 2) For the untranslated slider, it was identified as a widget from the theme that was not registered for translation. We added a custom XML configuration to WPML settings to handle this:
3) For city names not translated in taxonomies, navigate to WPML > Taxonomy Translation and manually translate these entries.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to request a refund for the WPML plugin but cannot find the button to do so on the refund page. Additionally, you are experiencing issues with manual translation despite having paid for the service. Solution: If you're experiencing this issue, we recommend trying the following steps: 1. Visit the refund page directly at https://wpml.org/purchase/refunds/. 2. If you do not see the refund request button, it might be due to a browser extension. Try accessing the page using a different browser or device. 3. Alternatively, you can contact our administrative team directly by filling out the form at https://wpml.org/home/contact-us/contact-form/. They will assist you promptly. Additionally, with your current subscription, you have access to 90,000 automatic translation credits. You can learn how to assign and use these credits on your site by visiting:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: In the WPML translated versions of your site, the footer icon appears extremely large compared to the English version. Solution: We have investigated this issue and could not replicate it in the German version of the site. We recommend that you clear both your browser's cache and your site’s cache to resolve this issue. If the problem persists, it might be due to a configuration that is not covered in our initial check.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client wants to move the language switcher from the footer to the header in their WordPress site. Solution: If you're experiencing this issue, we recommend navigating to WPML → Languages → Menu language switcher. Here, you should remove the language switcher from the footer menu and add it to the header. For detailed guidance, check out our documentation on how to add a language switcher to your WordPress site: How to Add a Language Switcher to Your WordPress Site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
