Problem: You are trying to add 80,000 credits to your website using the WPML plugin but encounter an error message stating 'Something went wrong, please try again later' when clicking the 'Add credits' button. Solution: We have manually assigned 80,000 credits to your site. It appears there was a key mismatch possibly due to the site being moved or copied in the past. If you are still unable to use the credits, you may need to register your site with a new key. If the credits are working as expected, the issue might have been a temporary server access problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client purchased a WPML account with translation credits for a development site and later moved the site to a production domain. The translation credits remained tied to the development site, and the client was unable to transfer them to the production site. Solution: 1. Visit your account at https://wpml.org/account/sites/ 2. Delete any existing registrations of the site. 3. Unregister the site at https://www.corob.com/wp-admin/plugin-install.php?tab=commercial 4. Click 'Register this site' to open a new tab for site registration. 5. Register the production site and copy the new site key into the field on your site. Additionally, the WPML support team has moved the 92,000 credits from the development site to the client's WPML.org account, where they now have a total of 113,000 credits. These credits can now be assigned to any registered site.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using WPML with DeepL for translations on your WordPress site and have set up your credit card for automatic translation credits. However, you are receiving a message that you have no translation credits left, despite expecting them to be purchased automatically. Solution: First, ensure that you have activated the Paying-as-you-go option for automatic translations. To do this, navigate to WPML → Translation Management and click on the Tools tab to activate it. Here, you can add your credit card details to start translating automatically. For more detailed guidance, please visit how to sign up for Pay-as-you-go.
If the issue persists or this does not address your specific problem, we recommend uploading any relevant screenshots that could help illustrate the issue.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are using the 'Pay as you go' translation feature and the translation process has unexpectedly stopped, affecting the visibility on your live site. Solution: We recommend checking the status of your translation credits on https://wpml.org/account/manage-credits/. If the credits are sufficient but the issue persists, please follow the steps provided in the support ticket linked here: https://wpml.org/forums/topic/pay-as-you-go-not-working-3/.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still exists, please do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are trying to auto-translate products using WPML and encountering an error message indicating insufficient credits, despite having a valid credit card linked to your account. Solution: The issue arises because you may have reached the safety limit for translations set by WPML. There are two thresholds: €100 and €4,000 in a single month. Once these limits are reached, you need to pay upfront to continue. The prepaid amount will be deducted from your total monthly invoice. To resolve this, follow these steps: 1. Navigate to a page or post with a lot of untranslated content. 2. Click the "+" icon to add a translation. 3. In the Automatic Translation Editor (ATE), if you exceed the safety limit, a "Not enough credits" message will appear with a link to "Get more credits." 4. Click this link to make a payment and unlock further translations. For more details, refer to the WPML’s terms and conditions.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: You are experiencing issues with automatic translation not working on your site using WPML. Solution: We recommend you try the following steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Click on 'Unregister WPML from this site'. 2. Once the page reloads, click on 'Register WPML'. 3. Register the site using the new key. 4. Check if the automatic translation is now functioning. If the problem continues, please follow these additional steps: 1. Go to Plugins → Add New, select the Commercial tab, and click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. 5. Reassign the credits to the newly registered site. 6. Attempt to translate again.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: You are unable to add credits to your site using WPML and receive an error message stating 'something went wrong and to try again later'. Solution: First, ensure you have followed the documentation on assigning automatic translation credits: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. If the issue persists, try these steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will be prompted to enter the site key. Select 'Get a key for this site'. 3. In your WPML account, complete the Site Key Wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. If you are unable to create a new site key, delete the old one first.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problème : Vous souhaitez traduire votre site en entier mais vous êtes bloqué par un plafond de sécurité de 100 EUR pour le paiement PAYG, ce qui limite votre capacité à payer plus et affecte votre trafic international. Solution : Nous vous recommandons de vérifier les discussions suivantes sur notre forum de support pour des informations sur comment augmenter ce plafond de sécurité :
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous conseillons vivement de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. N'hésitez pas à ouvrir un nouveau ticket de support si nécessaire.
