Problem: You are experiencing issues with automatic translation not working on your site using WPML. Solution: We recommend you try the following steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Click on 'Unregister WPML from this site'. 2. Once the page reloads, click on 'Register WPML'. 3. Register the site using the new key. 4. Check if the automatic translation is now functioning. If the problem continues, please follow these additional steps: 1. Go to Plugins → Add New, select the Commercial tab, and click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. 5. Reassign the credits to the newly registered site. 6. Attempt to translate again.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: You are unable to add credits to your site using WPML and receive an error message stating 'something went wrong and to try again later'. Solution: First, ensure you have followed the documentation on assigning automatic translation credits: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. If the issue persists, try these steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will be prompted to enter the site key. Select 'Get a key for this site'. 3. In your WPML account, complete the Site Key Wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. If you are unable to create a new site key, delete the old one first.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problème : Vous souhaitez traduire votre site en entier mais vous êtes bloqué par un plafond de sécurité de 100 EUR pour le paiement PAYG, ce qui limite votre capacité à payer plus et affecte votre trafic international. Solution : Nous vous recommandons de vérifier les discussions suivantes sur notre forum de support pour des informations sur comment augmenter ce plafond de sécurité :
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous conseillons vivement de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. N'hésitez pas à ouvrir un nouveau ticket de support si nécessaire.
Problem: Sie möchten Pay-as-you-go für Ihre Website aktivieren, ohne individuelle Kreditkartendaten anzugeben und ohne diese Option mit anderen Seiten zu teilen. Beim Versuch, auf 'Switch to pay-as-you-go' zu klicken, gelangen Sie nur ins Backend der Website und können Pay-as-you-go nur durch Eingabe individueller Kreditkartendaten aktivieren. Solution: Pay-as-you-go erfordert zwingend die Eingabe einer Kreditkarte; es gibt keine Möglichkeit, diese Anforderung zu umgehen. Dies ist das korrekte und erwartete Verhalten. Wenn Sie weitere Unterstützung benötigen oder diese Lösung aufgrund von Aktualisierungen nicht mehr relevant ist, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Überprüfen Sie auch die bekannten Probleme und stellen Sie sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben.
Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client is experiencing issues with automatic translation on their site using WPML, receiving an error message about connection problems. Despite deactivating a problematic plugin, the issue persists, including a problem with viewing credits in the dashboard.
Solution: We recommend the following steps to isolate and potentially resolve the issue: 1) Ensure a full backup of your site and database. Preferably, perform these steps on a development or staging site. 2) Deactivate all plugins except for WPML and String Translation. 3) Switch to a standard theme, such as 2024 or 2021. 4) Check if the issue still occurs. 5) Reactivate plugins one by one to identify any conflicts. 6) If the issue resolves, switch back to your original theme to check for theme-related issues.
For the credits issue: - Navigate to Plugins -> Add New -> Commercial in your website. - Unregister WPML by clicking the unregister link. - Visit https://wpml.org/account/sites/ and delete the existing site key. - Create a new site key and assign credits during the process. - Return to Plugins -> Add New -> Commercial on your website and register using the new site key.
If these steps do not resolve your issues or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client accidentally reinstalled WPML on their site, resulting in the inability to access the plugin and concerns about the loss of 9,200 unused translation credits. Solution: 1. We confirmed that the translation credits are still available and can be assigned to any registered site. We recommended following the documentation on how to assign automatic translation credits: Assign Automatic Translation Credits. 2. To address the issue of not being able to open the WPML plugin, we advised enabling error reporting to diagnose the problem. This involves modifying the
wp-config.php
file to enable WP_DEBUG and related settings. After making these changes, the client should reload their site to generate a debug log, which could help further identify the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance: WPML Support Forum.
Problem: The client is experiencing an issue where purchased translation credits are not appearing in the WPML panel on their WordPress site, despite having assigned them correctly. Solution: We suspect that the credits might be stuck due to a change in the automatic translation account ID, which can happen if WPML is uninstalled/reset or if WordPress is reinstalled. Here are the steps to resolve this: 1. Check if the 200k credits appear on your WPML account page. 2. If visible, use the "add/remove credits" button to move the credits back to your WPML.org account. 3. Visit this page to remove the current site key and generate a new one. 4. In your website's backend, go to Plugins > Add new > Commercial, unregister WPML from the old key, and re-register it with the new key. 5. Re-add the credits to your site by following the steps outlined in this guide.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Проблема: Вы пытаетесь перевести сайт с помощью WPML, но сталкиваетесь с проблемой, когда система сообщает, что нет кредитов, хотя они есть на вашем аккаунте. Решение: Мы рекомендуем вам проверить еще раз доступность кредитов на вашем аккаунте. Возможно, произошла временная ошибка или задержка в обновлении статуса кредитов.
Если проблема сохраняется, это решение может быть неактуальным или не подходить именно вашему случаю. Мы настоятельно рекомендуем проверить список известных проблем, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема не решена, пожалуйста, откройте новый тикет поддержки.
Problem: The client is experiencing a discrepancy in the cost estimates for purchasing 6 million WPML translation credits. The simulator estimated the cost at around EUR1.5k, while the credit packages suggested a cost of EUR4.8k. Solution: We recommend using the pay-as-you-go subscription for purchasing translation credits, as it is generally less expensive than pre-paid credit packages. The simulator calculates the cost based on the discounted rates of the pay-as-you-go plan. To understand the pricing difference, you can click on the "see the math" link beneath the total in the simulator, which explains how the cost decreases with the increase in credits used.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at the WPML support forum.
Problem: The client is unable to start automatic translations on WPML after assigning credits, receiving a persistent message to recheck credits. Solution: If you're experiencing this issue, we recommend you try the following steps to resolve it: 1. Visit your WPML account at https://wpml.org/account/sites/ 2. Delete any previous registrations of your site. 3. Unregister your site by navigating to: your-doain.com/wp-admin/plugin-install.php?tab=commercial 4. Click on 'Register this site', which will direct you to re-register at https://wpml.org/account/sites/ 5. Copy the new site key and enter it on your site at: your-domain.com/wp-admin/plugin-install.php?tab=commercial
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was trying to recover translation credits that were lost after unregistering and deleting a site from their WPML account. They had over 100,000 credits left and forgot to transfer them before deletion. Solution: We recommended that the client navigate to WPML > Translation Management > Translation Tools to check if the credits are still visible there. Additionally, we asked for more details about the actions taken before the credits were lost, such as removing the license key and creating a new one, to better understand the issue and prevent similar problems in the future.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
