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Este hilo está resuelto. Aquí tienes una descripción del problema y la solución.

Problem:
The data on the invoice ATE-811784 does not match the data in the WPML.org settings, and the client's name is still registered incorrectly.
Solution:
We contacted our accounts team to update the invoice with the correct data. We recommend you download the invoice again and check if the details now match your account settings.

If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.

Este es el foro de soporte técnico de WPML, el plugin multilingüe de WordPress.

Todas las personas pueden leerlo pero solo los clientes de WPML pueden ingresar comentarios. El equipo de WPML responde en los foros 6 días a la semana, 22 horas por día.

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Este tema contiene 2 respuestas, tiene 2 voices.

Última actualización por Lucas Vidal de Andrade hace 1 año, 6 meses.

Asistido por: Lucas Vidal de Andrade.

Autor Publicaciones
mayo 13, 2024 a las 2:08 pm #15621327
mayo 14, 2024 a las 8:28 pm #15627043

Lucas Vidal de Andrade
Partidario de WPML desde 11/2023

Idiomas: Inglés (English )

Zona horaria: Europe/Vienna (GMT+01:00)

Hello,

Our accounts team's queue is quite high right now, I apologize for the delayed response. We are still checking to recreate the invoice with the correct data and will get back to you as soon as we have new information. Thank you for your patience and cooperation.

mayo 15, 2024 a las 2:38 pm #15631124

Lucas Vidal de Andrade
Partidario de WPML desde 11/2023

Idiomas: Inglés (English )

Zona horaria: Europe/Vienna (GMT+01:00)

Hello,

Thank you for your patience. I got feedback from our accounts team, and they confirmed me that now the invoice has the correct data. Can you please download it again and confirm if everything is behaving as expected?

Thank you,
Lucas Vidal