Problem: The client was experiencing an issue where after uploading an XLIFF file, the expected translated page did not appear. Solution: We recommended the following steps: 1. Ensure that the WPML settings are configured to use the Classic Translator Editor, as the Advanced Translator Editor does not display translations done via XLIFF. 2. If the translation jobs are still in progress (indicated by a spinning wheel icon), go to WPML --> Translation Management --> Jobs, cancel the ongoing jobs for the page, resend the page for translation, and re-import the XLIFF file. 3. Check if the theme and WPML plugins are up-to-date, as outdated versions can cause issues with displaying translations. 4. If the issue persists after following these steps, we might need to request temporary access (wp-admin and FTP) to the site to further diagnose the problem.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problema: El cliente tiene un sitio web en español bien posicionado en América del Sur y desea agregar inglés y alemán sin cambiar el idioma del dominio principal para no perder rankings en español. Solución: Desde el punto de vista de WPML, recomendamos agregar el idioma alemán y traducir el contenido. Para mantener el idioma del dominio principal en español mientras se agregan otros idiomas, una opción es utilizar diferentes dominios por idioma, lo cual se puede configurar siguiendo nuestra guía sobre cómo usar WPML con diferentes dominios por idioma. Sin embargo, esta opción puede tener connotaciones negativas en SEO, por lo que también recomendamos consultar con un experto en SEO para una estrategia adecuada.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en nuestra página de problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins.
Problem: The client needed assistance with displaying a widget in different languages. Solution: 1. We instructed the client to navigate to the WordPress Dashboard > Appearance > Widgets. 2. Check the Footer area where the widgets are located. 3. Look for an option within the widgets to select the language in which to display the widget, as shown in these images:
4. Select English for the current widget. 5. Create a new widget or copy the existing one and select Spanish, then manually add the content and title in Spanish.
If this solution does not resolve the issue, we asked the client to provide the URL, username, and password for their WordPress dashboard, ensuring that they have a backup of their website before proceeding.
If the provided solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client is experiencing issues with automatic synchronization of menus in different languages, despite all pages being translated. Solution: We recommend trying the "Fully Custom" approach for creating and managing menus manually. This method allows for more control over the translation and synchronization of menu items. You can find detailed instructions on how to implement this solution in our documentation: Translating Menus.
Please note that this solution might not be relevant if it's outdated or not applicable to your specific case. If after following the steps the issue persists, we encourage you to open a new support ticket. We also highly recommend checking our related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client has automatically translated their website and found that the URLs have been translated as well, which is causing issues with SEO and redirections. They are looking to revert the URLs to their original state, preferably only for blog articles.
Solution: We recommend checking the translation of the primary language page to see if the URL slug string is visible. If it is not found there, proceed to search for the string "address" in the string translations. If the string has been translated, you should undo the translation. If you're experiencing this issue, follow these steps to correct the URL translations: 1. Edit the translation of the primary language page to look for the slug string. 2. If the slug string is not there, go to the string translations and search for "address". 3. If you find that "address" has been translated, undo the translation.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach our support forum here.
Problem: The client needed assistance with an issue related to translating taxonomy terms, as described in a video they shared. Solution: We advised the client to navigate to WPML → Taxonomy Translation and use the drop-down menu to select the taxonomy they wish to translate. Then, they should click the plus icon to add or adjust the translations and remove the '-es' if necessary. For more detailed instructions, we provided a link to our documentation: Translating Post Categories and Custom Taxonomies. If that method does not resolve the issue, we recommended going to Posts → Categories, selecting the Spanish language, and editing the category to adjust it.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client needed assistance with reclaiming WPML credits after transitioning their website from WordPress to Shopify and no longer having backend access. Solution: We moved the remaining credits back to the client's WPML.org account. The client had an existing balance of credits, and with the addition of the reclaimed credits, their total is now updated. The client can view their credit balance on their WPML account page. Furthermore, we advised the client on how to remove the WPML key for the site that has been moved to Shopify through their WPML account sites page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're experiencing similar issues and the provided solution does not help, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
