Problem: The client was unable to translate products using Elementor after installing the WPML plugin. Certain text within the Product Template was not appearing in the WPML translation editor.
Solution: 1. We advised the client to set the Woodmart Layouts to "Translatable" in WPML > Setting > Post Type Translation > Layouts (woodmart_layout) and then proceed to translate them. 2. For the untranslated string in the footer bar, it should be translated using WPML > String Translation. If the string is not visible there, the client should follow the guide to find and register the string for translation: finding strings that don't appear on the string translation page, and ensure the correct source language is set: how to change the source language of strings. 3. We recommended changing the WPML settings from "Translatable - use translation if available or fallback to default language" to "Translatable only show translated items" for both products and templates to ensure proper functionality. 4. We installed an update for the WooCommerce Multilingual addon to address compatibility issues, detailed here: WooCommerce Multilingual 5.5.0.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are developing a site and trying to translate the Home page to English using WPML. Despite following the provided instructions, the Home page reverts from English back to its original language. Solution: We have recently released WPML version 4.7.6, which addresses this specific issue. We recommend taking a full backup of your site before proceeding. After ensuring your site is backed up, please update WPML to the latest version. Once the update is complete, verify if the Home page remains in English as expected.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance.
Problem: The client is experiencing issues with translating a sidebar widget on his page using WPML. The translations are not visible on the page despite being found in WPML. Solution: We have identified that the 'Industroz' theme is not listed on the WPML compatibility list for themes, which suggests a potential compatibility issue. We recommend reaching out to the theme authors and encouraging them to join our Go Global program so we can collaborate to ensure full compatibility with WPML. As a workaround, we suggest creating a separate widget for each language. This method has been tested and confirmed to work.
If this solution does not apply or is outdated, or if further assistance is needed, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If the issue persists, please do not hesitate to open a new support ticket with us.
Problem:
The placeholder text of WPForms address fields can't be found in the translation editor or string translation.
Solution:
Please make sure to have a full backup of your site then follow these steps:
1. Open …/wp-content/plugins/wpml-wpforms/wpml-forms-config.xml file.
2. Look for line 57
3. Replace the following line:
Problem: The client was unable to translate the button inside the Contact Form 7. Solution: To translate the submit button of the Contact form 7, please follow these steps: 1. Edit the form translation using the WPML advanced translation editor. 2. Use the search input field at the top to find the original text of the button. 3. Translate the text and complete the translation process. For more detailed instructions, please check our guide on Using Contact Form 7 with WPML.
If this solution does not apply to your case because it might be outdated or not relevant, we suggest opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
