Problem:
1. The client is seeing a different menu on their website.
2. A section on the website, specifically the 'dots snowmen' section, is missing on the translated version of the site.
Solution:
For the missing section issue, we recommend translating the products first, as the section will not display without translated products. If the section is still missing after translating the products, it may be due to the Razzi theme not being officially compatible with WPML. In this case, you may need to manually edit the homepage for the second language and adjust the widget settings accordingly.
If you find that the solution provided here is not applicable to your situation, perhaps because it's outdated or not relevant to your specific case, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem:
1. The client sees a different menu on the German version of the site.
2. The last section of the website, known as the 'dots snowmen section', is missing on the German site.
Solution:
1. To address the issue with the menu, we recommend translating it to the second language. This can be done by accessing the menu settings. You can translate the menu manually or use the menu sync feature, provided that all related pages and products are already translated. For detailed instructions, please refer to our documentation on translating menus.
2. Before proceeding with the menu translation, ensure that all your content, including pages, products, and categories, is fully translated.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our support forum.
Problem: The client wants to translate their website domain.com to German and has already pointed domain.de to the same site. They have translated the homepage and marked it as live, but when visiting domain.com, it does not show the .de version. Solution: We recommend translating the page that is set as the homepage in the WordPress settings. To do this, go to Pages > All and click on the Plus icon to translate the page designated as your homepage.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
