Problem: You are encountering two issues with WPML on your site: unexpected charges for automatic translation credits and a translated post that, despite being completed, shows as needing an update and is not published. Solution: 1. For the unexpected charges, it appears that several pages on your site were translated using automatic translation, which incurred translation credits. You can download a detailed report from WPML -> Translation Management -> Tools tab. 2. The issue with the translated post not publishing occurs when not all parts of the page are translated in the Advanced Translation Editor (ATE) or the translation needs updating. The correct approach is to re-save the translation via ATE. Our developers are currently working on a new version of ATE, which will be released next week along with the latest version of WPML plugins. This update is expected to resolve the issue. We recommend waiting for this release and then verifying if the problem on your site is resolved.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend that you open a new support ticket.
Problem: The client is experiencing an issue where the translated Divi sidebar template is not displayed on the frontend, despite translating it in various ways and clearing multiple caches. Solution: If you're facing a similar issue with translating a Divi sidebar template, we recommend translating the post type itself rather than using string translation. You should use WPML's translation management, which is specifically designed for theme compatibility with builders like Divi. You can find more information on how to do this here: https://wpml.org/documentation/theme-compatibility/divi-builder/. Additionally, ensure to delete any string translations related to these layouts that you might have done previously.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
