Translation Credits Lost During Domain Migration

Dieses Thema ist gelöst. Hier finden Sie eine Beschreibung des Problems und der Lösung.

Problem:
The client migrated their website from http://new-cms.iprot.info to https://iprot.info and was unable to transfer their WPML translation credits due to DNS changes that made the old domain unreachable.
Solution:
We manually credited the existing translation credits to the new website.

If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

Dies ist das technische Support-Forum für WPML – das mehrsprachige WordPress-Plugin.

Mitlesen können alle, doch nur WPML-Kunden können hier Fragen veröffentlichen. Das WPML-Team antwortet im Forum an 6 Tagen pro Woche, 22 Stunden am Tag.

Schlagwörter: Credits

Dieses Thema enthält 1, hat 0 Stimmen.

Zuletzt aktualisiert von dr.-thomasM Vor 1 Woche, 3 Tagen.

Assistiert von: Andreas W..

Autor	Beiträge
April 10, 2026 um 9:00 #17961554
dr.-thomasM	Hello WPML Support, We recently migrated our website from versteckter Link to versteckter Link. During the migration, WPML prompted us to transfer our translation credits by retrieving a migration code from the old site. Unfortunately, this was not possible because the DNS had already been switched, making the old domain unreachable. As a result, 243,316 translation credits that were assigned to versteckter Link could not be transferred to versteckter Link. We are kindly requesting that you restore these credits to our new domain versteckter Link. Please find a screenshot attached showing the credit balance on the old domain. Thank you for your support! Stephan
April 10, 2026 um 23:01 #17962947
Andreas W. WPML-Unterstützer seit 12/2018 Sprachen: Englisch (English ) Spanisch (Español ) Deutsch (Deutsch ) Zeitzone: America/Lima (GMT-05:00)	Hallo, Vielen Dank für deine Nachricht! Die vorhandenen Credits wurden nun manuell auf der neuen Website gutgeschrieben. Mit freundlichen Grüßen Andreas
April 11, 2026 um 5:14 #17963042
dr.-thomasM	Danke!