Problem: You have a Divi site with WPML and have translated a Divi layout. You want to change the text 'discover this product' to 'discover' but cannot find the string in WPML. Solution: First, we added a custom XML configuration to ensure WPML recognizes the specific shortcode used in your Divi layout. Here is the XML you should add in WPML > Settings > Custom XML Configuration:
If the custom XML configuration does not take effect, the issue might be with the language files. We recommend deleting the language file 'divi-machine-en_US.mo' from the /wp-content/languages/wpml folder. Please ensure to back up your site before making this change.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using WP 6.7.1 with the Bellevue theme, Motopress Hotel Booking, and an official add-on to generate PDF invoices. You are trying to translate automatically generated invoices for bookings in additional languages (FR/NL), but some items are not being translated despite the terms being correctly translated on all website pages and in automatic generated admin e-mails. Solution: We suspect this might be a compatibility issue since the PDF add-on plugin is not mentioned in our internal systems. Here are the steps we recommend: 1. Confirm if the issue persists when you disable all plugins except Motopress and WPML. 2. If the issue continues, consider creating a sandbox environment to replicate the issue, or contact the Motopress team to inform them of the issue. 3. Modify the plugin code:
4. Some strings may also need to be translated in String Translation. 5. Create a French booking to see if the invoice is then in French.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
Problem: You are working on a site under development and trying to translate custom meta boxes using WPML. You have referred to the documentation but found it unhelpful as the translation of custom meta boxes is not working as expected. Solution: If you're experiencing issues with translating custom meta boxes in JetEngine using WPML, we recommend the following steps: 1. Create the Labels and Values for the checkbox in JetEngine > Glossary. Ensure values are in lowercase to differentiate them later in String Translation. 2. In JetEngine's Post Type settings, set the source to Glossary and select the glossary created with the values. 3. Navigate to WPML > Settings > Custom Fields Translations, find the name of the meta field, and set it to copy. 4. Go to WPML > String Translation and ensure that only the Labels are translated, keeping the values the same as the original. Setting values in lowercase helps differentiate between labels and values. 5. Make a minor change to the original post containing the value and update the translation. This approach addresses the issue where values were being mistakenly translated instead of labels, causing JetEngine not to maintain state across translations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problema: Stai cercando di tradurre i campi personalizzati per il Review Type di Jet Review Crocoblock, ma non riesci a visualizzare le traduzioni nonostante l'aggiunta di codice XML. Soluzione: Purtroppo, Jet Review Crocoblock è un plugin poco utilizzato dai nostri utenti e richiede la collaborazione dell'autore per garantire la piena compatibilità con WPML. Se non puoi configurare un ambiente di staging, possiamo fornirti una Sandbox per cercare una soluzione alternativa. Tuttavia, se il problema persiste, ti consigliamo di contattare direttamente l'autore del plugin per assistenza.
Se questa soluzione si rivela inadeguata o obsoleta, o se il problema persiste, ti invitiamo a consultare la pagina dei problemi noti e a verificare che tu abbia installato le versioni più recenti dei temi e dei plugin. In caso contrario, ti raccomandiamo di aprire un nuovo ticket di supporto.
