Problem: The client was facing an issue where the Course schema added through Rank Math on an Italian page was not appearing on the translated English and Spanish pages. The WPML Translation Editor did not offer options for translating the schema, and only a standard article schema appeared on translated posts. Solution: We identified that the client was missing the WPML String Translation and WPML SEO plugins. After enabling these, we navigated to WPML > Settings > Custom fields translation and found two related custom fields (
rank_math_schema_Article
,
rank_math_schema_Course
) and set them to be translatable. We then made a minor change to the default language page and translated only the necessary parts. We recommend checking the updated translations in the sandbox to ensure everything is functioning correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client has a custom post type called Projects, and the images are not syncing across translations. Solution: 1. Verify if the images are added through a custom field. If so, ensure the custom field is set to "copy" in the translation settings. 2. If the images are not added through a custom field, navigate to WPML->Settings->Media Translation and run the function that duplicates or translates images to other languages. 3. If the issue persists, check the widget, block, or custom field used for these images. Since they are set through Elementor, without backend access, further specific guidance cannot be provided. 4. Change the translation preference of the custom fields to "copy" using the Expert mode. Then, make a small edit to the content of the project so WPML can detect the changes and retranslate, which will copy those fields in other languages.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is using WPML to create a Spanish version of their website and has encountered an issue where Spanish Memberships include English subscriptions. This prevents Spanish speakers from accessing content they purchased because the memberships do not recognize the Spanish subscriptions. Solution: We confirmed that the WooCommerce Memberships plugin is compatible with WPML. However, there are known issues that might be causing the problem described. We recommend checking the specific errata related to WooCommerce Memberships not assigning membership when purchasing a product in a secondary language. Here is the link to the errata: https://wpml.org/errata/woocommerce-memberships-does-not-assign-membership-when-purchasing-a-product-in-a-secondary-language/ Applying the suggested workaround from this errata may resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
