Problem: The client reported that the stat chart, which appears on the original page, is missing on the translated French page. This issue has occurred previously and was not resolved permanently. Solution: We acknowledged the recurrence of the issue and confirmed that we are currently retesting the Houzez theme, which has been temporarily flagged as incompatible. This retesting is due to the theme's high customizability and numerous features. We have taken steps to address the issue in the meantime and have requested access to the client's site to implement a fix. We recommend that the client ensures that the theme and all related plugins are updated to the latest versions.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Vous avez traduit les items et catégories de votre Masonry Gallery, mais ils ne s'affichent pas correctement sur la page traduite. Solution: 1. Assurez-vous que le slug pour "masonry_gallery" est identique dans toutes les langues en allant dans WPML > Settings > Post types. 2. Vérifiez également le slug pour "masonry_gallery_category" dans WPML > Settings > Taxonomies. 3. Ajoutez le code suivant dans WPML > Settings > Custom XML configuration et sauvegardez:
4. Faites une modification mineure sur la page originale et sauvegardez. 5. Ouvrez la traduction dans notre éditeur et traduisez le slug de la catégorie. Si le problème persiste, re-sauvegardez toutes les traductions de Masonry Gallery Items en allant dans Masonry Gallery > Masonry Gallery Items, changez la langue en haut de l'écran pour le français, ouvrez les items un par un et cliquez sur "Update".
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si nécessaire, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client reported an issue where the French URLs were not appearing in the uncached version of their sitemap after adding a query string to bypass caches. This problem started after updating the WPML SEO plugin, and it was suspected that the plugin might not be generating the sitemap correctly. Solution: We recommended a workaround involving a modification in the plugin's code. The client should open the
This change should help in ensuring that the sitemap correctly includes URLs for all languages, even when cache busting queries are used.
Please note that this solution might become outdated or may not apply to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance.
Problem: إذا كنت تواجه مشكلة في ظهور تكرار في اسم اللغة وبعض الرموز الغريبة في محول اللغات المضاف إلى القائمة، فقد يكون ذلك بسبب تعارض مع إضافة Unlimited Addons For Elementor أو Animation Addons for Elementor. Solution: أولاً، جرب إضافة محول اللغة مباشرة على الرأسية بدلاً من استخدام الطريقة القديمة. إذا كنت تستخدم Animation Addons for Elementor، قد تحتاج إلى تعديل الكود في الملف
إذا لم تحل هذه الخطوات المشكلة، فنحن نوصي بالتواصل مع فريق دعم Animation Addons for Elementor لمعالجة التعارض. كما نوصي بزيارة صفحة المشاكل المعروفة للتحقق من وجود مشاكل معروفة والتأكد من أنك تستخدم أحدث إصدارات الإضافات والقوالب. إذا استمرت المشكلة، يرجى فتح تذكرة دعم جديدة.
Problema: Se stai cercando di importare un file di traduzioni per associarlo ai prodotti già caricati nella lingua predefinita del tuo sito e invece di associare le traduzioni ai prodotti esistenti, il sistema crea un nuovo prodotto solo per la seconda lingua, il problema potrebbe essere dovuto al mancato riconoscimento del collegamento tra i prodotti nelle diverse lingue. Soluzione: Per assicurarti che WPML associ correttamente un prodotto tradotto al suo originale, è essenziale che entrambi i file CSV (originale e traduzione) contengano una colonna con un identificatore numerico univoco identico. Segui questi passaggi: 1. Prepara i CSV - Aggiungi una colonna di identificatore numerico univoco comune (es: “prod_id”) sia nel file CSV della lingua predefinita che in quello della lingua secondaria. - Assicurati che ogni prodotto (e le sue varianti) abbia lo stesso ID in entrambe le lingue. 2. Importa i prodotti nella lingua predefinita - Dal backend, vai su All Import → Nuovo Import. - Carica il file CSV nella lingua predefinita, assicurandoti che il campo identificatore numerico sia correttamente configurato.
Se la soluzione proposta non risolve il problema o sembra non essere più attuale, ti consigliamo di verificare le questioni note, controllare la versione del fix permanente e confermare che hai installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
