Compatibility

Problem:
The client was experiencing an issue with the Image Gallery widget filter in PowerPack Pro for Elementor not functioning correctly after following previous troubleshooting steps. They needed a solution that would persist through updates without modifying core plugin files.
Solution:
1. We recommended backing up the site.
2. Open the file

.../wp-content/plugins/powerpack-elements/modules/gallery/widgets/image-gallery.php

with a code editor.
3. Locate the

get_filter_ids()

method around line 4146.
4. Replace the existing code around line 4177 with the following:

$translated_id = apply_filters('wpml_object_id', $unique_id, 'attachment', false);<br />if (empty($translated_id)) {<br />    continue;<br />}<br />foreach ($labels as $key => $filter_ids) {<br />    if (in_array($unique_id, $filter_ids)) {<br />        $class_name = str_replace(' ', '-', strtolower($key));<br />        if (isset($filter_labels[$translated_id])) {<br />            $filter_labels[$translated_id] .= ' ' . $class_name;<br />        } else {<br />            $filter_labels[$translated_id] = $class_name;<br />        }<br />}

5. Save the changes and test.

We also confirmed that this fix will need reapplication after future updates to the PowerPack Pro for Elementor plugin. Our compatibility team will communicate with the plugin authors to seek a permanent fix in future versions.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.

Problem:
You want to translate a form on your website using The Plus Addons for Elementor Pro, but the corresponding fields for translation do not appear.
Solution:
We have updated the XML configuration to include all necessary fields for translation. Please update WPML > Settings > Custom XML configuration with the following code:

<wpml-config>
  <elementor-widgets>
    <widget name="tp-plus-form">
      <fields>
        <field>form_title</field>
        <field>tabs</field>
        <field>button_submit</field>
        <field>email_subject</field>
        <field>email_heading</field>
        <field>email_message</field>
        <field>ar_email_subject</field>
        <field>ar_email_heading</field>
        <field>ar_email_message</field>
        <field>success_message</field>
        <field>required_fields</field>
        <field>invalid_form</field>
        <field>form_error</field>
        <field>server_error</field>
        <field>email_to</field>
        <field>email_from</field>
        <field>email_from_name</field>
        <field>email_reply_to</field>
        <field>form_title_display</field>
      </fields>
      <fields-in-item items_of="tabs">
        <field>field_label</field>
        <field>place_holder</field>
        <field>dropdown_options</field>
        <field>link_label</field>
        <field>field_help</field>
        <field>field_ad</field>
      </fields-in-item>
    </widget>
  </elementor-widgets>
</wpml-config>

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client was experiencing an issue where the phone number in the DIVI Global Header was displaying in German across all languages, despite previous correct settings. The section to edit this header was also not visible.
Solution:
We advised the client to check under DIVI Layouts where multiple Global Sections (Menü 1, Menü 2, and Menü 3) might be overwriting the header settings. By opening these sections and searching for the phone number, the client was able to locate and correct the numbers. Additionally, to allow translating numerical values such as phone numbers, we provided a code snippet to be added to the theme's functions.php file:

function wpmlsupp_7499_allow_translating_numbers( $is_translatable, $job_translate ) {
    $data = $job_translate['field_data'];
    if ( 'base64' === $job_translate['field_format'] ) {
        $data = base64_decode( $data );
    }
    if ( is_numeric( $data ) ) {
        return true;
    }
    return $is_translatable;
}
add_filter( 'wpml_tm_job_field_is_translatable', 'wpmlsupp_7499_allow_translating_numbers', 10, 2 );

After adding this code, the client should resave the primary language page so the Advanced Translation Editor can rescan and show the numbers for translation.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.