Problem: You are setting up two languages and need to translate the author description correctly. However, the author's description is displayed in English instead of Italian when clicking on the Italian language flag. Solution: If you're experiencing this issue, it's important to note that PublishPress Authors is not compatible with WPML. This incompatibility might be causing the display issue you're encountering. We recommend checking for alternative plugins that are compatible with WPML for translating author descriptions. Additionally, you can visit our known issues page at https://wpml.org/known-issues/ to see if there are any updates or workarounds for this specific plugin.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend verifying that you have installed the latest versions of your themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are using the Astra theme and experiencing issues where multiple fields, including a button in the header and HTML fields in the footer, change languages unexpectedly. Even after disabling plugins and caching, the issue persists, and changes are overwritten when you publish them in the Astra footer builder. Solution: We tested your site by deploying it to a local environment without disabling any plugins, and the issue did not occur, which suggests a potential caching problem. Although you mentioned disabling caching, it's possible that server-level caching might still be active. We recommend checking with your hosting provider to ensure all forms of caching are thoroughly disabled. If the problem continues, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve the issue, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to create educational paths on cyberbullying that include short lessons and reflective quizzes on the described scene. While the import in English did not present any issues, the import of the Italian versions resulted in quizzes displaying a 404 error page. Additionally, both as an admin and as a user, if the page loads, it is impossible to respond as the answer options are not displayed. Solution: We identified a compatibility issue between WPML and Sensei plugins. We performed a downgrade of both plugins to the following versions, which resolved the issue with the display of answer options: - WPML CMS Nav Version 1.5.5 - WPML Export and Import Version 1.0.2 - WPML Multilingual CMS Version 4.6.11 - WPML Sticky Links Version 1.5.4 - WPML String Translation Version 3.2.12 - Sensei LMS Version 4.24.5 - Sensei LMS Certificates Version 2.5.3 - Sensei Pro Version 1.24.1
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing intermittent 404 errors on translated pages after browsing other translated pages on your site using WPML. Disabling the 'Disable XML-RPC-API' plugin and refreshing the homepage in the original language temporarily resolves the issue, but it recurs after loading more translated pages. Solution: 1. Ensure that the 'Disable XML-RPC-API' plugin is deactivated, as WPML requires the XML-RPC API to function properly. 2. After deactivating the plugin, either re-translate the pages or open the existing translations in the WordPress Editor and update them. 3. Check for any unexpected redirects that might be caused by other plugins, such as '301 Redirects'. If found, disable these plugins to see if the issue resolves.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing unusually long delays when translating pages using WPML. The translations appear to be stuck and do not complete as expected. Solution: We discovered an issue related to the CMS Masters Importer plugin that was causing the translation process to stall. Here are the steps we recommend: 1. Disable the CMS Masters Importer plugin. 2. Test the translation process again to see if the issue is resolved. If disabling the plugin resolves the problem, you may continue using WPML without this plugin or seek an alternative solution. If the issue persists or if you need further assistance, we recommend visiting the WPML support forum. Additionally, it's a good practice to check for related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
Problem: Sie verwenden den Divi Theme Builder und das Plugin 'Divi Image Helper' für Bildunterschriften, die im WPML Übersetzungsmodus nicht angezeigt oder übersetzt werden können. Solution: Bitte folgen Sie diesen Schritten, um das Problem zu beheben: 1. Öffnen Sie die Datei
4. Öffnen Sie die ursprüngliche Seite, auf der die Bildunterschrift hinzugefügt wurde, und speichern Sie diese erneut.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Überprüfen Sie auch die bekannten Probleme und stellen Sie sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben.
