Documentation request

Problem:
The client is experiencing intermittent 'Internal Server Error' messages when trying to access translated pages on a website with WPML and WCFM installed. The hosting company suggested that the issue might be related to a misconfiguration in the htaccess file.
Solution:
We recommended the following steps to resolve the issue:
1. Take a backup of the site for safety reasons.
2. Add the following code in the functions.php file of the theme:

add_filter('mod_rewrite_rules', 'fix_rewritebase');<br />function fix_rewritebase($rules){<br />    $home_root = parse_url(home_url());<br />    if ( isset( $home_root['path'] ) ) {<br />        $home_root = trailingslashit($home_root['path']);<br />    } else {<br />        $home_root = '/';<br />    }<br />  <br />    $wpml_root = parse_url(get_option('home'));<br />    if ( isset( $wpml_root['path'] ) ) {<br />        $wpml_root = trailingslashit($wpml_root['path']);<br />    } else {<br />        $wpml_root = '/';<br />    }<br />  <br />    $rules = str_replace("RewriteBase $home_root", "RewriteBase $wpml_root", $rules);<br />    $rules = str_replace("RewriteRule . $home_root", "RewriteRule . $wpml_root", $rules);<br />  <br />    return $rules;<br />}

3. Re-save the permalinks from the Settings >> Permalinks page by pressing the Save Changes button.
4. Clear all types of caches (site/server, plugin, CDN, and browser).
For more details, visit https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
El cliente estaba intentando traducir el contenido generado con el módulo 'Simple Heading', pero los títulos debajo de las imágenes no se traducían correctamente. En el editor de traducciones, en lugar del contenido del heading, aparecía el texto 'Card image item'.
Solution:
Primero, recomendamos verificar si el módulo estaba registrado en WPML para su traducción. Si no estaba registrado, era necesario añadir el siguiente código en WPML -> Configuración -> Pestaña Configuración XML Personalizada:

<wpml-config><br />  <shortcodes><br />    <shortcode><br />      <tag>dvmd_simple_heading</tag><br />      <attributes><br />        <attribute>content_heading</attribute><br />        <attribute>content</attribute><br />        <attribute>content_subheading</attribute><br />        <attribute>admin_label</attribute><br />      </attributes><br />    </shortcode><br />  </shortcodes><br /></wpml-config>

Esto permitió que los títulos fueran traducibles en el Editor de Traducción. Además, se recomendó crear una página de prueba para confirmar que el problema se resolvía y que las traducciones se mostraban correctamente.

Si esta solución no resuelve tu problema, o si parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins.

Problem:
You are unable to translate custom posts for blogs and boats on your website using WPML.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to the WPML >> Settings page.
2. Scroll down to the "Post Types Translation" section.
3. Set the blog and boats post types as "Translatable - only show translated items".
4. Clear all sorts of cache from your site/server/CDN and check if this resolves the issue.
For more detailed instructions, please refer to our documentation here: Translating Custom Posts

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

Problem:
You are trying to assign a different domain for each language on your site using WPML, but the French domain redirects back to the English domain despite setting up different domains for each language.
Solution:
To resolve this issue, ensure that each domain is correctly configured to point to your WordPress site through the DNS settings. All your domains (or subdomains) should direct to the WordPress site where WPML is installed. This configuration is also can be handled by your hosting company.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.